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Ever since the inception of the "Out of Office" feature under the Setup>Techs module, the feature just doesn't work. We are on the third or fourth version of Web Help Desk since this feature was added and to date it only ever puts a tech on vacation for ONE day at a time. If you program a tech to be off for a full week for…
We need a way for specific admins to remove an SLA breach that is associated with a ticket. We use default assignees (individuals) for many of our service forms because we are a small company with clearly defined roles in IT. Therefore, we don't want to reassign forms that come while someone is OOO. Either we need a…
It would be very helpful to be able to use the Out of Office status of an employee/agent (but specifically an agent) as a modifying field when writing rules in the system. For example - I want to create a notification rule to send me an e-mail if anyone who is out of office is actively assigned a ticket. Right now, I have…
Hello Team, we are using for example the "IT-Helpdesk" role and it would be helpful for this kind of users, to change the out of office settings from mailbox users. Right now this is just possible in the fat client. But these users should habe no access there. Could this please be added? Thanks in advance
An administrator should be able to manually override users OOO settings within Service Desk.
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