In the future, it would be great if we could automate a single request to create multiple tickets to be assigned to different departments.
At the moment, we can create a new incident (create record) to be created, from things like keywords or department. However, it doesn't carry the information from the parent ticket to the child ticket. If the department needed to see the fields the user entered when requesting, they would have to go to the parent ticket. I would want the ticket to pretty much be duplicated. Currently, they're pretty much empty, aside from the variables we could set as the title.
Also, I would want a trigger to be added in addition to those already listed. If a trigger could be conditioned based on the field responses, that would be ideal! For example, if a user requested a computer in addition to a phone or tablet. Those responses would trigger a ticket be created for the Help Desk dept. and a ticket created for the Mobile Support dept.
