SolarWinds Service Desk (SWSD)

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Newsroom

SWSD May 21st Release Highlights: Better user feedback, task efficiency, and Linux discovery

joeybrown

On May 21 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes. Collect the needed feedback to improve your service offerings…
- 19 May 2023
What We're Working On for SWSD (May 16th, 2023)

joeybrown

Recently Released Strengthening the ITSM Core    Impersonate user for Admins January 29 Notify queue managers of SLA breaches for tickets in the queue February 19 Field logic to hide or show multiple fields in one rule …
- 16 May 2023

SWSD April 19th Release Highlights: New Pricing and Packaging, Virtual Agent, Runbooks, and More

joeybrown

We’re excited to share the following changes to the SolarWinds® Service Desk licensing tiers and to announce significant new features across all tiers. April 2023 Release Notes Changing our packaging tiers for…
- 17 Apr 2023

Forum Thread List

Not Answered

Mass Delete Groups in SolarWinds Service Desk 0

42 views

2 replies

Latest 2 days ago
by JacobSchwegman
Not Answered

Need to remove due date from the service catalog 0

15 views

0 replies

Started 2 days ago
by kmannem
Answered

How do I easily view previous tickets for a user from the current ticket view? 0

50 views

2 replies

Latest 2 days ago
by Aaaandy
Not Answered

Custom fields for Asset Management 0

33 views

1 reply

Latest 3 days ago
by joeybrown
Not Answered

Is there no way to get escalations or SLAs based on Due Date for Service Requests? 0

638 views

3 replies

Latest 5 days ago
by cdow2011
Discussion

Power BI Additional Fields

1766 views

9 replies

Latest 5 days ago
by yeiner2
Suggested Answer

Url from a SWSD dashboard to Intranet page 0

195 views

3 replies

Latest 5 days ago
by SPSDude
Not Answered

Shared dashboard with everyone 0

27 views

0 replies

Started 5 days ago
by danielle
Not Answered

How can I allow requesters to view Change Requests they are assigned to, in the Service Portal? 0

30 views

0 replies

Started 6 days ago
by joeoconnor
Not Answered

Duo Mobile SWSD 0

30 views

0 replies

Started 6 days ago
by tad.jason
Not Answered

Has anyone had luck creating Purchase Orders through the API with multiple Approval levels? 0

42 views

0 replies

Started 9 days ago
by MitchKiah
Suggested Answer

Option to CC users in comments 0

96 views

1 reply

Latest 10 days ago
by MitchKiah
Answered

How to manually update a record during the process of a service catalog item? 0

616 views

8 replies

Latest 11 days ago
by eneerge
Suggested Answer

Satisfaction Survey 0

237 views

5 replies

Latest 12 days ago
by danielaharon
Suggested Answer

User Provisioning and Multiple Changes 0

207 views

1 reply

Latest 17 days ago
by SPSDude

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