SolarWinds Service Desk (SWSD)

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Most active members for the past 30 days.

Newsroom

SLA Updates, Notification Enhancements & New Labs Capabilities

shelly.eisen

General Service Desk Updates 1. SLA Updates Pinpointing the exact state or stage in the incident’s lifecycle that went off track and under which assignee that happened, is key to improving your Service Desk productivity, optimiz…
- 9 Jul 2021
Time-Based Automation Rules, Intune Integration & Additional Updates

shelly.eisen

Asset Management: Discovery and CMDB 1. New! Microsoft Intune MDM Integration We are glad to announce the addition of the native integration to Microsoft Intune MDM. This will allow you to pull mobile device data collected b…
- 25 Jun 2021
New API Documentation, New Reporting Capabilities & Agent Productivity Enhancements

shelly.eisen

Agent Productivity API Documentation With our new interactive API documentation you can see step-by-step code examples you can modify online, and enjoy easier search and navigation capabilities to help you integrate third…
- 28 May 2021

Forum Thread List

Not Answered

'Subject' field renamed to 'Title' when creating a new ticket? 0

112 views

4 replies

Latest 2 days ago
by joeybrown
Not Answered

I want to select a custom field as a column in my change list for the purpose of sorting chronologically 0

33 views

2 replies

Latest 4 days ago
by lujoki
Not Answered

need to get ID of incident as soon as I create 0

33 views

1 reply

Latest 4 days ago
by MitchKiah
Suggested Answer

Change Management with External Users 0

438 views

12 replies

Latest 4 days ago
by joel.blagg
Not Answered

Editing the attributes of a service request. +1

103 views

3 replies

Latest 5 days ago
by brandonbaxley
Not Answered

Change the e-mail on Email Settings 0

56 views

1 reply

Latest 9 days ago
by joel.blagg
Not Answered

Use any email address for approvers 0

59 views

1 reply

Latest 10 days ago
by joel.blagg
Discussion

Updating Other Assets

54 views

1 reply

Latest 10 days ago
by joel.blagg
Not Answered

Regular expressions in field validations 0

28 views

0 replies

Started 11 days ago
by cherrington
Answered

Issue with Tasks in Service Catalog item in SolarWinds Service Desk +1

78 views

2 replies

Latest 12 days ago
by phantomdynamic
Not Answered

Leverage Automation to Review Solutions on a regular basis 0

73 views

2 replies

Latest 12 days ago
by zoe.crabtree
Suggested Answer

API - How to create a reply-to email when I create an incident through the Samanage API? 0

133 views

6 replies

Latest 15 days ago
by karimb
Not Answered

Description templates for incident resolution 0

50 views

1 reply

Latest 16 days ago
by joel.blagg
Discussion

Best Asset Tracking - LANSweeper vs SW Asset Discovery

92 views

1 reply

Latest 16 days ago
by leeswindon
Not Answered

Email notification when task assigned 0

64 views

1 reply

Latest 17 days ago
by joeybrown

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