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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
Newsroom
Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Incident relationship based on fields value
Hello everyone, I am currently working on an automation use case in SWSD and would like to know if the following scenario is possible or if there are recommended best practices. Use case: We want to automatically create a relationship between two incidents based on matching field values. Example: Incident X contains field:…
Integrations with Hudu
Hello there! I'm new to the scene with limited knowledge of Solarwinds but thrust into the IT Manager role here. We currently use Hudu for our IT documentation but looking for a way to integrate this with Solarwinds. Main goal is to either on certain cat/sub to generate a pull from hudu to the ticket itself. I haven't set…
Changement de langue
Comment changer la langue de Solarwind Help Desk en français.
Quick Filters broken on Group Assignment
For some reason the Group Assignment dropdown on the new Quick Filter menu is showing the Me option this should not show here nor does it do anything.
search function
we have recently lost the ability to search through tickets using asset numbers. The asset field is in view. Any suggestions?
Service Portal Dark Mode
Hello Everyone: Checking to see if anyone has had luck setting up the Service Portal with Dark Mode. Thanks!
Is anyone noticing that some asset lifecycles don't update?
It appears that machine lifecycles aren't updating consistently. EX: I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default…
Default currency
We are adding purchase dates to our older inventory for lifecycle purposes and we have to manually update from USD to GBP. can SWSD default currency be changed?
Configuration Items
I was looking around the platform and noticed the Configuration Items section. From the looks of it, it looks a database of any objects (users, devices, etc.) in our platform. I noticed for users, when I click on the edit button to the right, I get a 401 error indicating that I don't have the right access despite being an…
RegEx for Automation Rules
Hi, I have been given a new role, and part of that is doing more automation within Solarwinds. I have a very crude knowledge of RegEx and have gotten some automations working, but I am wondering if anyone has any good learning modules for RegEx in general, and more specifically for how Solarwinds handles it. I want to make…