SolarWinds Service Desk (SWSD)

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New API Documentation, New Reporting Capabilities & Agent Productivity Enhancements

shelly.eisen

Agent Productivity API Documentation With our new interactive API documentation you can see step-by-step code examples you can modify online, and enjoy easier search and navigation capabilities to help you integrate third…
- 28 May 2021
ICYMI: SolarWinds Service Desk Q1 2021 Updates

shelly.eisen

To make it easier for you to keep track of the latest SolarWinds® Service Desk updates and enhancements, we gathered the highlights from the previous quarter. Check these out and let us know if you have any questions...
- 25 May 2021
Agent Productivity Updates - Personal Notification Preferences and More

shelly.eisen

Agent Productivity 1. Personal Email Notifications Preferences Service Desk notifications help keep you to up to date with regards to any changes made to records and processes that you collaborate on. With the new advanced…
- 28 Apr 2021

Forum Thread List

Answered

How to assign an incident to a group rather than to a person through email when making an API call 0

11 views

2 replies

Latest 15 hours ago
by karimb
Not Answered

Solarwinds alert action custom query not working 0

6 views

0 replies

Started 18 hours ago
by tszilagyi
Not Answered

Feature Request - Assign a Service Request to a new assignee 0

13 views

1 reply

Latest 22 hours ago
by joel.blagg
Not Answered

Service Desk Scanners 0

22 views

0 replies

Started 1 day ago
by tszilagyi
Not Answered

Service Catalog processes requiring multiple participant inputs +3

872 views

10 replies

Latest 1 day ago
by Boden
Suggested Answer

Orion alert integration 0

87 views

4 replies

Latest 1 day ago
by tszilagyi
Not Answered

How can I remove a user from receive e-mails reports from SW Service Desk? 0

22 views

1 reply

Latest 1 day ago
by joel.blagg
Not Answered

When is the powerbi connector for SWSD going to be available?!! 0

23 views

1 reply

Latest 1 day ago
by amirb
Suggested Answer

Trend comparison in solarwinds graphs 0

30 views

1 reply

Latest 2 days ago
by Ramon.Geertjens
Suggested Answer

Kanban Board Functionality 0

90 views

1 reply

Latest 2 days ago
by Ramon.Geertjens
Suggested Answer

Goto Assist Integration 0

35 views

1 reply

Latest 2 days ago
by Ramon.Geertjens
Answered

Change default 'Sort by' from 'Best Match' to 'Date Descending' for Searches 0

148 views

2 replies

Latest 3 days ago
by cjdguy
Answered

Solarwinds orion integration - device import issues. 0

63 views

2 replies

Latest 7 days ago
by tszilagyi
Answered

View updating issue? 0

57 views

1 reply

Latest 8 days ago
by lholtorf
Discussion

The Created/Resolved trend seems incorrect

33 views

0 replies

Started 12 days ago
by wade2st

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