As the title implies, Network printers found in assets>Printers should be able to be added to tickets to track issues.
Why is this not a thing? We were using Free Spiceworks Helpdesk software for YEARS that had this feature. This makes no sense?
You may add any asset (e.g. Computer, Network Device, Printer, etc.) to a ticket (i.e. Incident or Service Request) in SolarWinds Service Desk.
To add a printer, complete the following steps in the order presented:
1. In SolarWinds Service Desk, navigate to Service Desk > Incidents.
2. Click on the Title of any incident or service request.
3. Next, click on Related.
4. Click on the Attach drop down and select Configuration Items.
Note: The Configuration items window appears.
5. In the Configuration items window, type the IP Address of the printer in the Search field.
Note: The printer should appear in the results pane. If the printer is not listed, then it has not been discovered by the Discovery Scanner. To determine if a printer has been discovered, navigate to SolarWinds Service Desk > Assets > Printers or alternatively SolarWinds Service Desk > Assets > Network Devices.
6. Click on the check box option to select the print device from the list.
7. Click on the Attach button.
Howdy @ToryJHTNA!
This could certainly still be a valid request. The "Printers" table you're referring to doesn't show there, and those objects work a lot like Software does today. Those specific printers are ones discovered based on the drivers and port connections on an Agent Discovered Computer. They're different than printers discovered with the Discovery Scanner, as @adeptec was indicating. There may be other ideas that the Product team has, but for now, I think your observation and request is still something that makes sense to leave here. Thank you for your contribution!
