Ability to Relate Computers or Configuration Items to a Service Catalog item

We want to create service catalog items for processes such as applying monthly Windows updates to servers. Since these updates affect specific servers, we would like to relate the servers to the Service Catalog items so that the technician doesn't need to do this every time he/she performs this service. Thank you

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Comments

asummers

From speaking with a few Product managers, I believe a full revamp of Computers is in the works. My understanding is that the newer features which SolarWinds are releasing for Service Desk are not 100% inter-compatible with the older items. For example, the Dynamic Fields/Incidents are most likely built on a newer framework/database whilst Computers are still currently on the older, thus creating integration problems when it comes to "Relating" items together.

B Johnson

A configuration item field for Service Catalog items would be great. It's ridiculous that we can't attach a related hardware item at the point of request.