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Community Posts

The most recent content from our members.

Recent Posts

Add custom Categories for Computers
Currently no way to add Categories here. I know we can use a custom field as a workaround but it would be easier for agents to add in the system field instead
Viewing a Computer Asset - Software List - Show the installed software and installed software versions
I'm assuming this needs to be a feature request (though I would call it a design/implementation bug). When the Primary software version grouping feature was added to the Software Assets screen, it had the side effect of carrying over to the Computer Asset/Software screen. So, when looking at a single computer, you get a…
Auto Assign Asset Owner to whoever is signed into asset.
Requesting the feature to have automation rules that we can make assets auto assign owners as whoever is logged into the computer.
Feature Request: Enrolled Machines listed in Microsoft Intune (Endpoint Manager) within Autopilot to show up within Assets
Currently, the Intune Integration with Service Desk only integrates machines that are currently imaged and active within Intune. However, we typically get our machine Serial Numbers importanted into our environment from our Vendor so once we power them on, and they connect to the internet, they will get setup with our…
Option to create more incidents for one risk or split the risks so more incidents can be created.
In Risk Management you have 4 risks it detects. Every detected computer is added to the specific risk. As example if a computer does not have an antivirus installed it will create a risk. If another is detected it is shown in same risk. When we want to assign these risks to our engineers we are able to create one incident…
Ability to Search Audit logs inside of Asset/Computers.
Ability to Search Audit logs inside of Asset/Computers, better yet ability to be able to find old Computer names in the logs without having to open up each computer Audit log.
For a Computer, add the ability to see Changes related to the computer
Similar to how Changes are displayed in the right side panel for Networked Devices, add the ability to see related Changes to a Computer.
Ability to Relate Computers or Configuration Items to a Service Catalog item
We want to create service catalog items for processes such as applying monthly Windows updates to servers. Since these updates affect specific servers, we would like to relate the servers to the Service Catalog items so that the technician doesn't need to do this every time he/she performs this service. Thank you
Add the "Condition Set" option to Dynamic Form Rules for the Computers Scope
Add a "Condition Set" option on Computers in Dynamic Form Rules like the option for the Incidents scope. Specifically to be able to target editable fields like Asset Status or Category. Example use cases would be to be able to add information such as "Date Sent for Repair" when the State is "Broken" or "In Repair"; and add…

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