I wanted to allow automation rules for MAC tickets for instance. Since there are different branches the tickets are coming from that need to be routed to different people, my plan was to first (1.) set an automation rule to change the category of the ticket, then (2.) based on the categories and keywords assign them to specific people. As per the representative who worked with me, we cannot allow more than one automation rule on a ticket so I'd like to request a feature update where we can allow multiple automation rules to be implemented on a ticket before it appears on the dashboard as a new ticket.
Thank you,
Ashish
