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Notification for ticket status change only for specific indicent states

Hello community,

I have observed, also after a Support request, that the notifications for an incident status change to the Requester cannot be filtered by ticket status.

You have to send all the status change notifications or no one.

A possible selection of status might be choosed to be sent as notification to the Requester.

Eg.

Notification sent to customer for a status change from "PENDING ASSIGNMENT" to "ASSIGNED"

Notification not sent to the customer for a status change from NEW to PENDING ASSIGNMENT

Thank you

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