Service Desk Dashboard

I would like to see an improvement to the IT Help Desk Dashboard for the end users. Currently when my users login they are immediately greeted by the screen to create a new ticket. But would like to see a dashboard like the attached screenshot, where you could have widgets for Ticket History, Open Tickets, KB Articles, as well as a Company News Feed, where someone can go in and post updates about server downtime, server updates, anything that might be considered an immediate concern. Then also be able to have tabs like you currently have to navigate between the different parts of the Service Desk.

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Comments

typhoon87

You are already able to change the default screen to be any section it does not have to be the new ticket page, ours defaults to the history tab. Or you could have the messages section be default. If you change the default CSS you can the system shows tabs instead of just text.

The CSS is in setup under "look and feel".

To change the default page they see upon login to be something other than new ticket its in setup under clients --> Options --> default client view.

system tabs.png

jeremymayfield

Although i agree with you that we can do that, I also agree we need a user Dashboard like the picture attached. I have found that users find WHD frustrating in searching for old tickets. They need a nice dashboard for them to quickly see history, search the KB's and maybe even an IT news section where we post potential current risks, upcoming outage information, etc. Like an IT news hub mini section. I think so much more can be done with this platform we pay for. OTRS is free and it can do all that and more.