The most recent content from our members.
Hoping to make keeping up with WHD releases and security announcements more efficient. It is a frustrating disconnect for system administrators to have to work with THWACK Forums notifications for Release announcements. And given that ... "SolarWinds recommends that you upgrade the applicable products you currently own and…
How do arrange dashboards to be organised by date? Currently i have a dashboard that displys the Date and how many tickets but by order of total number of tickets, i would like this displayed by order of date? Thanks.
Good day, Does anyone know of a way to have the WHD dashboard displayed on a screen in a NOC environment, without having to log in with a licenced account.
Love the new Web Help Desk dashboard! I just wish that clicking on categories in my various widgets would allow me to go from the little pop-up search results window it brings up to the normal advanced search results where I can apply bulk actions, etc. I don't mind the pop-up search results window over the dashboard, it's…
In the previous version of WHD, clicking on a widget took you to the custom search results of said widget, with all of your own custom columns and sorting options. Now, a new window pops up with a static (unsortable, uncostomizable) ticket list displays. Can we restore the previous functionality, or have an option (per…
Add the ability to sort data large to small or sort by the Category alphabetically. Also allow resizing of the Category column in the bar view so the txt does not get cut off.
I would like to see an improvement to the IT Help Desk Dashboard for the end users. Currently when my users login they are immediately greeted by the screen to create a new ticket. But would like to see a dashboard like the attached screenshot, where you could have widgets for Ticket History, Open Tickets, KB Articles, as…
We finally upgraded to 12.5 in production (YAY tech approvals through tech interface) but have noticed something odd in the dashboard. It appears there is no longer an option to filter the tickets by status widget by number of weeks it just shows all data since the beginning of time so the pie piece for closed is massive…
Did anybody integrated some WHD information in their NPM Dashboard? I would like to have a small section of the dashboard showing the number of open/pending tickets...
Hello, In my environment, we have 36 techs and use the widgets to monitor their quantity of tickets. The widget currently only supports 31 techs, so it will leave out 5 at any given time. Could you please increase the amount of displayed items from 31 to at least 40? Thank you! William Bodwin Systems Analyst Troy School…
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