The most recent content from our members.
It would be great to be consistent with the naming of solutions or knowledge articles. When you are in the platform they seem to be referred to as solutions, when you switch to the Portal they are referred to as knowledge articles. I would prefer that they are consistent on both ends. I would lean towards calling it a…
I would like to see an improvement to the IT Help Desk Dashboard for the end users. Currently when my users login they are immediately greeted by the screen to create a new ticket. But would like to see a dashboard like the attached screenshot, where you could have widgets for Ticket History, Open Tickets, KB Articles, as…
I like to utilize the FAQ's quite a bit for plenty of items that can help my employees with a number of items. I would like to see more of a KBA section integrated with the FAQ's where I can create an article on something and include pictures with my article as well.
It looks like you're new here. Sign in or register to get started.