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I would like to see an improvement to the IT Help Desk Dashboard for the end users. Currently when my users login they are immediately greeted by the screen to create a new ticket. But would like to see a dashboard like the attached screenshot, where you could have widgets for Ticket History, Open Tickets, KB Articles, as…
I like to utilize the FAQ's quite a bit for plenty of items that can help my employees with a number of items. I would like to see more of a KBA section integrated with the FAQ's where I can create an article on something and include pictures with my article as well.
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