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Make a {{Description}} Variable Available When Creating New Records in Automation Rules

In the November 2022 Updates a feature was added to make a Description field available when creating new records from within Automation Rules. In some of our workflows we need to generate "child" tickets based on the creation of a "parent" ticket and would like to have access to a {{Description}} variable so we can populate the new child Incident with the Description from the parent Incident.

Currently you can access variables for Title, Department, Category, etc., but the Description is not available. I asked for this in a comment previously but figured it would be good to put it in as an official feature request as well.

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automation rules

Automation

incidents

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Status: None

Comments

LukasW

We have a similar use case for this variable being added. We have an automation create a related or "child" ticket when a service request is created by a user. It would be very useful to have the contents of the service request within the automated "child" ticket. The reason - we have two teams working on a ticket, keep all information in one relatable place, while making sure it is completed and tracked by the respectful teams. It would be nice to bring over the parent ticket contents into the child ticket so that both teams can work in their own space while keeping cohesive information.