The most recent content from our members.
As much as possible it's highly preferred to use the system default fields in Service Desk, and with that we prefer to use the default attachment icon on the incident creation page. It's a great help if we can have the option to resize these icons or fields to a preferred size where its highly visible for the users
Currently, we are trying to automate sending out bulletins for when a Change is about to be implemented and post implementation tasks. It would be helpful if we could include the Start and End date/time for those bulletins. we could probably accomplish this with the {{incident_attributes}} variable being included but we…
Would like the ability to rename, edit the fields on forms such as "Name or email" of Requester on the Incident Form. Users are often complaining that "I am not listed" because they are attempting to put their email address into that field and it does not show up (We had a email naming standard conversion a few year ago…
It looks like you're new here. Sign in or register to get started.