Recently an upgrade was provided to enable knowledge managers to change the creator of a solution. I would like to suggest that ability to change the name to a group as well to leverage group management over-time rather than managing users that may change roles or leave the company.
Recent Upgrade:
Change Solution Creators as Needed – Once a solution creator has been set, they can’t be updated; well, up until now. We understand people change teams or leave an organization, and as such, admins would like to change the ownership of the solution to another technician. In the latest release, admins now have complete control over the ownership of a solution and can change the technician as needed. With this feature enhancement, end users gain clarity on ownership of the solution and know whom to contact if needed.
