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Community Posts

The most recent content from our members.

Community Posts

The most recent content from our members.

Recent Posts

Solutions should have more formatting options
Solutions should have more formatting options, specifically, Headers, so that self-help items can be more inline with Title II requirements. Also, templates would be a game changer so that our technicians can easily build out new Solutions articles that are the same as other.
More formatting options for Solutions
When will Solutions have more formatting options? Specifically, Headers, so that self-help items can be more inline with Title II requirements?
Bulk download of Solutions
Would be great to bulk download each individual solution as a PDF all at once. At the moment, downloading each solution one at a time for hundreds takes too long to complete.
Solutions - Automation Rules
I'm trying to devise a way to trigger a process integration when a new approved solution is created within the service desk. I've accomplished this on changes by having the process integration fire off in the change process in our change catalog items, but I don't see a way to have a process integration trigger…
Sandbox Environment
Hello, I'm curious if Service Desk has a Sandbox environment I can use for testing. Does anyone know?
Solution Collapsible/Hidden Option
Is there a way to have a collapsible, hidden/redacted, an entry in a solution? What I'm thinking of is something I've typically seen in message boards. Someone has code or an explanation that is lengthy and will use the collapse feature to keep the post/entry short until the user clicks it.
Allow .DOC(X) or .PDF Ingestion into Solutions and Keep Formatting/Screenshots
I would like to be able to import a Word Document or PDF to Solarwinds Service Desk Solutions and create a Solution. Article from the uploaded document. RIght now, doing a copy/paste from Word or a PDF breaks formatting, numbered/unnumbered lists, screenshots, etc. ...
Allow embedding of how to steps from 3rd parties for solutions
We currently use Scribe to create how to's and step by step instructions for solutions and our users. Currently, you cannot embed the steps in solutions so that if you update the how to or instructions on the Scribe site, it will update through solutions. I've reached out to tech support and they currently only support…
Allow embedding of how to steps from 3rd parties for solutions
We currently use Scribe to create how to's and step by step instructions for solutions and our users. Currently, you cannot embed the steps in solutions so that if you update the how to or instructions on the Scribe site, it will update through solutions. I've reached out to tech support and they currently only support…
leverage automation to attach solutions to incidents.
I would like to be able to automate attaching a solution to an incident based on key words.

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