The most recent content from our members.
I would like to be able to import a Word Document or PDF to Solarwinds Service Desk Solutions and create a Solution. Article from the uploaded document. RIght now, doing a copy/paste from Word or a PDF breaks formatting, numbered/unnumbered lists, screenshots, etc. ...
We currently use Scribe to create how to's and step by step instructions for solutions and our users. Currently, you cannot embed the steps in solutions so that if you update the how to or instructions on the Scribe site, it will update through solutions. I've reached out to tech support and they currently only support…
I would like to be able to automate attaching a solution to an incident based on key words.
We are wanting to know who has viewed certain solutions. I can't find a report that does that and the Audit log only shows what changes we made to the Solution. Has anyone found a way to get this data? It would also be great to know how they found that solution.
Hello, I'm curious if Service Desk has a Sandbox environment I can use for testing. Does anyone know?
I am using the PowerBI Connector since last 1 year now. Now there are new columns added to JSON Data, most of those columns are coming as lists in JSON Data. I am trying to look for 'Solution Ids' column in that JSON data but I am unable to find it. Could you please help me to understand how to find this column in JSON…
It would be great if we had the option to create custom States similar to the ability to do that for incidents. This would help in a few different ways: * For example, we would split it up between L1 techs, L2 techs, L3 techs, Approved, Awaiting Approval and Draft. * This way you can tell the difference between someone…
It would be nice to be able to create folders in solutions so they can be organized. Also would be nice to be able to add permissions to those folders.
I would like to request the following feature: For solutions specifically, It would be nice to be able to simply click a "I reviewed this solution to be accurate" and it would put a timestamp on it for last reviewed. Solutions are apt to get out of date and it would be nice to know when it was last looked at and approved.…
It looks like you're new here. Sign in or register to get started.