Get the latest news about SolarWinds Web Help Desk (WHD)
The 12.7.1 release candidate build is now available in the customer portal for those customers wishing to deploy. Reminder, an RC is what has completed our internal testing and we believe is ready to go, but want to get feedback from users before we make generally available since we cannot duplicate every environment out…
I need to be able to restrict the Survey feature to ensure it only goes out to internal users, no external contacts as we do not allow any external users to interact with tickets other than raise and update by email. We have enabled a client field that is used for the Customer Identity on reporting. Can this be utilised as…
Hello everyone, I wanted to create an advanced search that would locate any ticket that is new and has not received a response from a tech yet. My goal was to save that search and use it as a query for a dashboard widget. I know that a search can be initiated and I can hunt for the "blue dot" in the ticket column labeled…
Hello, We are building a small integration to attach a couple of files to the newly created ticket. So this is a link to a test ticket in our environmenthttps://sc.snetcom.net/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket=156482 Basically, we are interested in getting attachments and adding new ones. This…
Hi All. I am trying to incorporate Assets into our Web Help Desk implementation and I have turned on "Model" in ticketing so that I have these fields in tickets: Type drops down fields for Orion.Nodes, Hardware, etc., and I can create a Windows Servers type, which I have. The Model Field can give me which version of Window…
In our organisation we have various groups of clients !that need to see each others tickets but I can't find a way of doing this on the WHD. Does anyone have a way around this issue or any idea's for a workaround?
Hi All, seeking some help with trying to get a report out for my 1st/2nd line guys n gals to identify tickets that will breach in the next week/day etc.. Due to the volumes of tickets and resources, i am having to dip in and out of people's Calendars to check and advise. Is there a way to report to me/the team what volume…
In Web Help Desk, I'm trying to have lastLogin and lastlogoff attributes come over for the client search. I keep getting a Java error that cannot convert date/time for the field value. Anyway around this or a fix coming?
So about an hour ago I noticed that 12.7.1 RC 1 is now in the customer portal and I have not seen an official post yet from bshopp Feedback Still having issue when looking at the page in MS Edge on Windows 10 1709. The two revamped pages in the client side History and Profile have an issue where they render too large and…
We are currently on 12.5.1.88 (2 builds behind). For anyone that has already upgraded, would you advise upgrading to 12.6? I have seen a ton of comments on various posts about problems and bugs with recent builds so I wanted to get some feedback before I pulled the trigger. I do see a hotfix that was posted in December…
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