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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Unable to find child descriptor - Log Error
Troubleshooting something another issue this morning and came across lots of entries regarding: 2025-02-11 06:01:10.981 [https-jsse-nio-443-exec-10] ERROR w.h.c.m.whd.qualifier.descriptor - Unable to find child descriptor for value: '8' among values: '(Open:Open, Work In Progress:Work In Progress,…
Can we create triggers which invokes a external 3 rd party endpoint ?
Hi, Is it possible to create trigger on the events such as "Tickets created", "Tickets updated", "Tickets updated by customer comments" in solar winds web help desk?
With Dell OpenManage "OMSA" end of life how do we use WMI or SNMP to leverage the hardware status including the HDD's.
We use OMSA currently and via SNMP and Solarwinds that reads the hardware status via OMSA and gives us information around our hardware like below which includes all monitors whereas WMI does not give the same information, a few important ones are missing SNMP Whereas WMI has the following components With OMSA's EOL we need…
Power BI / SQL Reporting WHD
Looking to get a Power BI Dashboard with data from our Helpdesk database, what I am finding is the priority type / alert levels is having an impact on the data being shown. One of the metrics we report on is tickets that need attention. I am hoping to get a SQL query setup to allow this but I feel I am over complicating it…
February 5 Webinar: Now is the Time to Migrate to SolarWinds Service Desk
Are you ready to modernize your IT service management? Join us Wednesday, February 5, for an exclusive webinar to explore SolarWinds Service Desk, a cloud-based ITSM solution designed to simplify operations, enhance security, and boost efficiency with AI-driven automation. Key Takeaways: * Learn how to streamline IT…
export SSL
Where is the SSL cert stored ? I would like to export the SSL and obtain the PFX format Thanks
WHD Client Password Reset - HTTP 03 Error
We have been using WHD internally in our IT department for a while, but recently notified all of our users of the portal with the intention that they can sign in and manage their tickets. Clients are already existing, as they have been entered by IT for internal use prior to now. While publishing it for access externally…
Ticket view
I have a tech who is unable to see new tickets assigned under the My Tickets tab. There are no filters being used. The tech has to search for tickets under their name to see new tickets. The last new ticket shown is from 11/18.
Retrieving All FAQs via API
Hello, I am looking to retrieve all FAQs from my instance using an API. However, I have been unable to locate any relevant API documentation or endpoint that supports this functionality. Could anyone assist me with this or provide guidance on how to achieve it? Thank you in advance for your help!
Exporting Service Catalog Item's Process List into a more friendly format?
Greetings, Is there an easy way to export the entire Processes (Task, Group, Approval, Condition Set, etc) into a user friendly format? We have a quite a few Catalog items and I'd like to create a better workflow for some of these items. Thank you in advance, Bill