Get the latest news about SolarWinds Web Help Desk (WHD)
Looking to get a Power BI Dashboard with data from our Helpdesk database, what I am finding is the priority type / alert levels is having an impact on the data being shown. One of the metrics we report on is tickets that need attention. I am hoping to get a SQL query setup to allow this but I feel I am over complicating it…
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Where is the SSL cert stored ? I would like to export the SSL and obtain the PFX format Thanks
We have been using WHD internally in our IT department for a while, but recently notified all of our users of the portal with the intention that they can sign in and manage their tickets. Clients are already existing, as they have been entered by IT for internal use prior to now. While publishing it for access externally…
I have a tech who is unable to see new tickets assigned under the My Tickets tab. There are no filters being used. The tech has to search for tickets under their name to see new tickets. The last new ticket shown is from 11/18.
Hello, I am looking to retrieve all FAQs from my instance using an API. However, I have been unable to locate any relevant API documentation or endpoint that supports this functionality. Could anyone assist me with this or provide guidance on how to achieve it? Thank you in advance for your help!
Greetings, Is there an easy way to export the entire Processes (Task, Group, Approval, Condition Set, etc) into a user friendly format? We have a quite a few Catalog items and I'd like to create a better workflow for some of these items. Thank you in advance, Bill
Hello guys, I currently face the issue can't donwload the switch configuratio from solarwinds. And here is the error message when I click downlaod running config " Connection Refused by Ip: x.x.x.x. and when I look at the logs on the switch, it's show the error like bellow: Dec 9 14:48:51: %SSH-3-NO_MATCH: No matching mac…
I need to create a report of all tickets and the information in the ticket for the lifetime of our WHD for an audit. Is this currently available? Thanks!
I am running WHD on CentOS 7.0. With that platform being EOL, I am looking for other options to run WHD on Linux, but all the options are outdated distributions. Are there plans to support more recent Linux distributions? Did anyone succeed to get WHD running on e.g. Ubuntu, Almalinux or Rocky Linux?
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