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Can we create triggers which invokes a external 3 rd party endpoint ?

Hi,

Is it possible to create trigger on the events such as "Tickets created", "Tickets updated", "Tickets updated by customer comments" in solar winds web help desk?

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Comments

james.kluza

Setup > Processes > Action Rules is where any type of automation in Web Help Desk would take place. Out of the box, there are no actions that can invoke some action in an external system (like a REST POST/GET) if that is what you are looking for. You would need some kind of middleware/automation hitting the WHD API and then taking the custom action based on your criteria to get where you are wanting to go.