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Looking for a way to mass delete thousands of tickets with a close date on or before 8/1/2020. I can do the search etc, but don't want to go page by page, 100 tickets at a time to delete them. Is there a one time rule/action/script that can be run manually to delete all tickets that fit the criteria above? I see similar…
Hi All, I must be missing something simple. I'm just trying to run a report on tickets that haven't been updated in 10 days. I don't see an attribute or category that accomplishes that. Can anyone tip me off on how to run one? Thank you
I've reinstalled several times but find the same problem each time. I'm running Web Help Desk on Windows. The install goes smoothly. I'm able to upload my PFX certificate to the server and re-alias it as tomcat. On restarting the server, it stops but then hangs at starting. I've reinstalled three times, and have rebuilt…
Where can the client portal page be edited? Depending on the number of client visible fields, the WHD 'tagline' appears in the middle of the form and looks awful
Hi How can we get help troubleshooting heartbeat failure between PRTG and Opsgenie ? Thanks, Aman
I am trying to work on linking a knowledgebase we have with SolarWinds WebHelpDesk. The idea is when you select a request type it will link you to a guide etc... I found a way to do this through the Detailed Instructions field - however, this is only visible when creating the ticket, not after the fact. Can anyone point me…
Is there a way to increase the Inactive user lockout time? Am I just missing where this option is located, or is it buried in a weird location? This is referring to logging into the Help Desk system, and not the time a user has to complete notes.
I have created a Custom Ticket Field called "Estimated Resolution Time" I would like to be able to run a report on this field to compile a list of estimated work time by each Tech Upon looking in the report fields, it doesn't appear in the reporting list, can anyone assist to tell me if it is possible or not and if it is…
We have been working on a new mobile app for both Android and iOS. We have an early beta for Android and will soon have one for iOS. Right now it is focused on functionality vs. aesthetics, so if you are interested in trying these out, please DM me or email me if you happen to have my email with your email address and if…
Can a single choice custom field be used to trigger an Action Rule? I have tried creating an Action rule using a single choice custom field that triggers an Approval Process, it seems to work, but are receiving tons of java errors: ava.lang.IllegalStateException: Custom field qualifier is not of expected form. at…
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