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How do I alert the techs when the ticket is in queue or any update on the ticket. I need your insight if someone has come across a requirement or possible trick to alert or notify the tech when the ticket is assigned or updated or modified in the webhelpdesk.. I am not talking about the email notification, I am talking…
Hi, I'm new and our school district uses Web Help Desk for inventory and problem ticket tracking. With COViD I am working on creating a way for student to enter tickets for the chromebook devices that need repair. I was thinking that I could use the client profile department field set to student to set the request type as…
Looking for a way to mass delete thousands of tickets with a close date on or before 8/1/2020. I can do the search etc, but don't want to go page by page, 100 tickets at a time to delete them. Is there a one time rule/action/script that can be run manually to delete all tickets that fit the criteria above? I see similar…
Hi All, I must be missing something simple. I'm just trying to run a report on tickets that haven't been updated in 10 days. I don't see an attribute or category that accomplishes that. Can anyone tip me off on how to run one? Thank you
I've reinstalled several times but find the same problem each time. I'm running Web Help Desk on Windows. The install goes smoothly. I'm able to upload my PFX certificate to the server and re-alias it as tomcat. On restarting the server, it stops but then hangs at starting. I've reinstalled three times, and have rebuilt…
Where can the client portal page be edited? Depending on the number of client visible fields, the WHD 'tagline' appears in the middle of the form and looks awful
Hi How can we get help troubleshooting heartbeat failure between PRTG and Opsgenie ? Thanks, Aman
I am trying to work on linking a knowledgebase we have with SolarWinds WebHelpDesk. The idea is when you select a request type it will link you to a guide etc... I found a way to do this through the Detailed Instructions field - however, this is only visible when creating the ticket, not after the fact. Can anyone point me…
Is there a way to increase the Inactive user lockout time? Am I just missing where this option is located, or is it buried in a weird location? This is referring to logging into the Help Desk system, and not the time a user has to complete notes.
I have created a Custom Ticket Field called "Estimated Resolution Time" I would like to be able to run a report on this field to compile a list of estimated work time by each Tech Upon looking in the report fields, it doesn't appear in the reporting list, can anyone assist to tell me if it is possible or not and if it is…
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