Is there a way to increase the Inactive user lockout time? Am I just missing where this option is located, or is it buried in a weird location? This is referring to logging into the Help Desk system, and not the time a user has to complete notes.
See Settings - General - Authentication - With ''Web Help Desk ' as the 'Authentication Method', change 'Max Authentication Attempts Before Lockout'
Unfortunately you can only have 3 -10 or unlimited, maybe SW can advise how this could be changed in the DB ?
