Detailed Instructions Field on Request Type

lewisbit

I am trying to work on linking a knowledgebase we have with SolarWinds WebHelpDesk. The idea is when you select a request type it will link you to a guide etc... I found a way to do this through the Detailed Instructions field - however, this is only visible when creating the ticket, not after the fact. Can anyone point me in a direction to have this stay on the ticket after creation?

percyplant

You can't enable the green instructions box to stay once the ticket has been created. The only suggestion it to have an action rule add it as a tech note.