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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Purchase Order Line Items
I have found out that when using the purchase order feature, that i'm limited to only 17 line items for 1 purchase order. I have a purchase order for around 190 computers. But, when I try to put in the 18th one, and hit save. It does nothing. Is there a limit on how many lines items that one purchase order can have? I'm…
Solarwinds unable to transfer file
I tried to use solarwinds to auto transfer data from my XWEB to PC but the upload keep failing and here is the error, is there any solution you can advice or help us by teamviewer session?
WHD DASHBOARD / SCORECARD?
Hi Everyone, I have had a request to setup a dashboard for Web Help Desk that shows some simple statistics. The idea being that it will be displayed on a TV screen and everyone in the office can quickly see how many priority calls are logged, how many are outstanding, etc. I have been shown the widgets that display graphs,…
WHD Scheduling a 2nd Backup
Hi, we run a scheduled backup of the helpdesk database and a manual one half way through the working day. I understand that 2 backups cannot be scheduled from within WHD but is there any command line that can be batched and run?
Getting emails, but no tickets??
Sorry if this has been discussed before, but i did my best to search this but with no avail. The issue is simple, im getting emails for new tickets created, but i cant see the tickets under group tickets? But, if i do a search in search tickets its there... What am i missing?
WHD REST API LOCATION ERROR?
Ok so long and short - I've got a script that is creating tickets via the REST API. The only issue I can't seem to solve is setting the Location; I keep getting this error: "This operation is not permitted due to invalid Subscriber ID. The Subscriber of the Location entity has to match the current users's Subscriber" I can…
CUSTOM LOGO IN REPORTS + SOLARWINDS WEB HELP DESK?
Hi guys, I've searched on internet how to add a logo in reports on Web Help Desk, but unfortunately I didn't find information about that, Do someone know how to do this? Thank you in advance,
WHD client responses have a lpot of blank space, is there a way to truncate the blanklines?
we have seen this with increased frequency from client responses in the Web Help Desk. thee initial complaint from a client doesn't have this problem consistently but when we receive notes back from clients in the ticket the client responses are filled with blank space. we figure its an HTML problem with O365 online but…
Okta as authentication SAML 2.0
Has anyone gotten WebHelpDesk to work with Okta using the SAML 2.0 authentication method?
Bulk create Techs?
We are using Help Desk Manager. We are wondering if there is a way to bulk create techs? We don't see an data import or anything like that. The only way we can see is by creating them one by one.