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Getting emails, but no tickets??

Sorry if this has been discussed before, but i did my best to search this but with no avail. The issue is simple, im getting emails for new tickets created, but i cant see the tickets under group tickets? But, if i do a search in search tickets its there... What am i missing?

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Make sure the tech looking for the ticket is a part of the exact group including level that the ticket is assigned. Also make sure the status type the ticket is assigned on creation has the checkbox checked for Include in My/Group Tickets Filter

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