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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Purge old tickets or database maintenance?
We're at just over 200k tickets after about 2.25 years of using WebHelpDesk. We've had some issues with slowness that started to crop up once we hit the 200k mark, so I wanted to check about any procedure to purge old tickets. I can't necessarily blame ticket count on the slowness, as we do have quite a few Techs using the…
Resetting WHD database
Greeting Thwackers! I have screwed up my WHD database by accidentally importing hundreds of serial numbers as asset types and thousands of purchase order numbers as models. I now want to end it all and wipe the database clean but I do not want to delete the fine fine configuration I have done. Is this possible? Remember in…
Excel Templates download corrupted.
Each time I download an "Asset Import" template. When I try to open it in Excel 2016, I get a message that "The file is corrupt and cannot be opened." I've even tried opening the file in Excel manually, by doing an "Open and Repair". When I do the "Open and Repair", the message says that "the file is corrupt and cannot be…
Problem editing Ticket Priority
I have 4 tech's out of 37 who cannot edit their ticket priority. It is grayed out. All other tech are able to edit this field. Any thoughts?
Turn off email response for new requests.
I have enabled automatic ticket opening for new requests. This is a special email just for one certain groups. I don't want it to send new requests or updates to clients. How can I turn it off so no emails go to clients. Thanks!
Department field not available to add to Action Rule custom email.
Did they just overlook this field or anyone know of another way to add <department> to a custom email? I have tried <department>, <dept>, <departments>. You can add <location> but not department. You should be able to add any field in the database to an email.
Are you using XML/JSON export of Widget data?
I'm curious is anyone using export of JSON and XML data from widgets? If yes, how are you using it? Are you happy with the format of the data?
BYE JavaMail Exception: java.io.IOException: Connection dropped by server?
Good Day Every now and then our WHD instance stops sending Email Notifications (Via Gmail Accounts) and then when it is rebooted all the notifications are sent at once. Has anyone else got this error and if so have you managed to resolve the issue: " An error last occurred at 2021/05/03 8:21 pm while attempting to retrieve…
WHD Ticket#
Is there any way to create a Barcode version of the WHD# - we have over 5k tickets and we have to ship to and from the schools and it would make it easier for all involved when processing our maintenance tickets if we can scan the WHD# instead of typing them 1 by 1 on our maintenance tickets? Please advise.
Is there any option to bulk approve tickets?
I can't find anything and just wanted to make sure I'm not completely blind...