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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Text size in email responses to tickets too small
I learned to just deal with it, but I have several end users with complaints that the text size is too small when they look at the email responses/updates to a ticket. I searched around some and I didn't see any documentation on it. Anyone know if there's a way to increase it? They are much smaller than the normal sized…
Reply to Tickets - Messy Template
Hi When replying to a ticket with a notes update the email received by the ticket creator / user is very message. The email received consist of: * Client * Ticket info * Notes * Recipients The ticket creator is not going to scroll down the email to review the notes. I've been looking at the templates settings / custom…
Exporting Scheduled Tasks From WHD
Is there a way to export tasks you have scheduled? We are moving from WHD to SWSD and I would love it if we were able to export the tasks versus having to rebuild them on the Service Catalogue. Thanks in advance!
WHD 12.7.9 now released and available in download portal
Release notes: Web Help Desk 12.7.9 Release Notes (solarwinds.com)
Asset Search by Custom Field
In an asset search when "Custom Field" is chosen "is" is the only option available and none of the options listed below are available. We would like to be able to use the option "is any of" if possible.
How to record desktop applications with Jmeter
Hi, can you please any one help me how to record desktop applications using Jmeter.
Approval Process that is Denied - status doesn't change
We have several approval processes configured, when Approved - the status changes from Pending Approval to Approved. However, when Denied - the status stays in Pending Approval. I have configured in the "Status Types" - to make sure the "Approval Denied Status Type" is set to "Denied". But it doesn't seem to work. Can…
No daemon activity detected.
The following message showing in WHD instance from recently. Anyone know what is it and how to resolve this ?
Importing Tickets into WHD12
Dear all I'm struggling and would really appreciate your help. I did everything like in the documentaiton but it seems something is not working correcet. I'm about to import Tickets from an existing WHD into our new env. (Win+SQL) WHD12. The Tickets are getting imported fine, so everything is correct with template and so…
CC/BCC Other Techs in 12.7.x?
We've been using WHD for a long time, and as recently as 12.6.x, the Assigned Tech for a Ticket has been able to put the email addresses of other Techs in the CC or BCC fields in Recipients, and when those fields are checkmarked, the other Techs get an email when the Assigned Tech clicks Save & Email. After upgrading to…