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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

12.7.9 - Filter ticket history by Client for Client Admins?
Is it possible to filter the Ticket History by Client? This is necessary when a Client Admin can see all the tickets but needs to isolate specific Clients. Filtering by Status and Type work well, but if a Client has access to view other Client's tickets, can they filter or sort by Client? Thank you, Peter
12.7.9 - Clients unable to see all of ticket details on older monitors
We upgraded to 12.7.9 and under ticket history, instead of opening the ticket details in a new window they appear on the side. Unfortunately many of our clients are using monitors with resolution of 1600 x 900 and are unable to see ticket details. Is there a way to open the ticket fully in a new window?
Dashboard Widgets not working since upgrading to 12.7.6
Dashboard Widgets not working since upgrading to 12.7.6. I am unable to select a Query or Category. Can anyone suggest a solution please?
Application startup error - WrapperStartStopAppMain - ERROR whd.helpdesk.com.macsdesign.util - No entry found in translation dictionary...
At application startup (WHD 12.7.9) we are seeing this error in our logs: Application startup error - WrapperStartStopAppMain - ERROR whd.helpdesk.com.macsdesign.util - No entry found in translation dictionary for {label="<label>" type="<type>" default="<value>"}: The style sheet that should be used to render the login…
Email Not Processing to Web Help Desk
Recently within the last week outlook inbox email's stopped processing email tickets to the Web Help Desk. The connection shows green, updated the credentials and also tried to connect to a different server. Still met with remote server returned an error (401) All the email's are sitting in the inbox and not processing,…
It's a ghost town
Man. It's dead in here. Is this product still supported? Still under development? The last update in the Product Blog is from 2017. Most of the posts seeking help have zero replies. Solarwinds? Hello?
AUTHENTICATE failled Web Help Desk Solarwinds
We received the following Web Help Desk error.I don't know if this is an error, a license, or a system problem.
Update ticket using powershell
Hello all, I'm posting this question here in the hopes that somebody can point me to the right direction. I should say that I have a beginner knowledge of powershell and api. We are using Web Help Desk version 12.5.2. What I want to accomplish is to create ticket and update ticket using powershell script. I am able to…
Tech.setLdapConnection() method called for tech - it is not supported any more!
We are seeing this error in our log file. Can someone please explain what it means and what we need to do to prevent it from occuring? Thank you, Peter
Send outgoing 365
how to we manage sending outgoing email now that basic auth is disabled for owa plus our accounts use mfa? ive setup incoming correctly using oath but there are not settings for outgoing only incoming??