Email Not Processing to Web Help Desk

Mboyle3

Recently within the last week outlook inbox email's stopped processing email tickets to the

Web Help Desk. The connection shows green, updated the credentials and also tried to connect

to a different server. Still met with remote server returned an error (401)

All the email's are sitting in the inbox and not processing, Any user face a similar issue?

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Accepted answers

pabely

This looks like the issue with Office365 Mailboxes where Basic Auth has been switched off by MS, you need to temporary extend Basic Auth, hard stop at 31st Dec and move to using Modern Auth. This will require the help of your Azure Admin.

All comments

Peter_2022

Which version of WHD are you using?

pabely

Mboyle3

Currently on the 12.7.1 Build

Mboyle3

Would this extension be done using the Azure Admin Console?

pabely

Strongly recommend going to at least release 12.7.7 via 12.7.5

pabely

Yes see Basic Authentication Deprecation in Exchange Online – September 2022 Update

Peter_2022

Sorry for what might be an ignorant question, will going to 12.7.5 (or beyond) resolve this issue?

Mboyle3

Thank you, this will help until we are able to upgrade to 12.7.5.