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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Recent Discussions

cannot open file from attachment
cannot open the file from attachments (tickets)
Techs not receiving email notifications
Since my company upgraded to WHD version 12.7.8 Hot Fix 1, our Techs no longer receive email notifications when a ticket is assigned to them. Have others experienced this issue? Is there a fix?
Web Help Desk Service Wont Start
I tried to add a certificate using Portecle (a PKCS12 keystore) and ever since then I have not been able to start the Web Help Desk service. Can someone help me to get this up and running again?
Email processing error - ERROR whd.daemon.daemons.emailticket - Error while attempting to process new email tickets
We are having a repeated and consistent error that reads: [MailTicketDaemonExecutor-thread-1] ERROR whd.daemon.daemons.emailticket - Error while attempting to process new email tickets from {email_address_redacted} (host 'null'): java.lang.IllegalArgumentException: Specified folder cannot be found or there are more than…
How can I force a client password reset?
We use LDAP to maintain our Client list but some users are using "clients" that are actually group service accounts. I think these were setup historically to allow groups of people access to the same tickets and these users are logging in with UserID and Password instead of just the single-sign-on pass thru. As individuals…
Ticket status no longer available in bulk action
Hi - We've just upgraded to version 12.7.9, and a couple of statuses that were available to select in a ticket bulk action are no longer there. They are the 'Needs Approval Status Type', and the 'Approved Status type' in our change process. I used to be able to toggle these manually outside of the approvals process using…
Is it possible to make add another features like button or drop down menu at Client point of view?
Is it possible to make add another features like button or drop down menu at Client point of view?
Issues accessing FAQs as a tech
Good morning. Similar to this referenced case, i'm having the same problem with the FAQs on WHD: * Reference: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/27585/issues-accessing-faqs-as-a-tech As a client or admin account , i can see all the 900 FAQs registered and approved, but as a TECH account…
customize web page for client user for WHD?
I need help with how to make customize the web page for WHD?
Clients intermittently not able to update Tickets
A number of Clients are having an intermittent issue whereby they cannot update a Ticket when replying via email. However, the next day, on the same Ticket, they can update no problem. The different emails are exactly the same and using the Client is sending the email in the same way. The non-updating email just vanishes,…