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I tried to add a certificate using Portecle (a PKCS12 keystore) and ever since then I have not been able to start the Web Help Desk service. Can someone help me to get this up and running again?
We are having a repeated and consistent error that reads: [MailTicketDaemonExecutor-thread-1] ERROR whd.daemon.daemons.emailticket - Error while attempting to process new email tickets from {email_address_redacted} (host 'null'): java.lang.IllegalArgumentException: Specified folder cannot be found or there are more than…
We use LDAP to maintain our Client list but some users are using "clients" that are actually group service accounts. I think these were setup historically to allow groups of people access to the same tickets and these users are logging in with UserID and Password instead of just the single-sign-on pass thru. As individuals…
Hi - We've just upgraded to version 12.7.9, and a couple of statuses that were available to select in a ticket bulk action are no longer there. They are the 'Needs Approval Status Type', and the 'Approved Status type' in our change process. I used to be able to toggle these manually outside of the approvals process using…
Is it possible to make add another features like button or drop down menu at Client point of view?
Good morning. Similar to this referenced case, i'm having the same problem with the FAQs on WHD: * Reference: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/27585/issues-accessing-faqs-as-a-tech As a client or admin account , i can see all the 900 FAQs registered and approved, but as a TECH account…
I need help with how to make customize the web page for WHD?
A number of Clients are having an intermittent issue whereby they cannot update a Ticket when replying via email. However, the next day, on the same Ticket, they can update no problem. The different emails are exactly the same and using the Client is sending the email in the same way. The non-updating email just vanishes,…
I am currently using Web Help Desk Free Edition, and I am moving to a new computer. I did the backup on my old computer, and have the software installed on the new computer, but cannot figure out how to restore to the new computer
We recently upgraded to WHD 12.7.7 is the email software still utilizing basic authentication on this version? We wanted to switch to Modern authentication for emails software as Microsoft will be ending support for Basic Authentication. It is still showing as Basic Authentication on our email connection to Web Help Desk.…
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