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cannot open file from attachment

z128

cannot open the file from attachments (tickets)

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Accepted answers

pabely

Yes but not IE, not supported anymore.

I don't know how much control you have but you could try changing the registration of the DNS Servername in Setup > General > Option > DNS Servername to the actual IP address of the Server to see if that makes a difference.

Would require a restart of WHD Services again.

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pabely

WHD version, are you using HTTPS or HTTP, is this from an E-Mail link? Is the user a registered Client on WHD?

z128

It's HTTPS with a red line.

our version is 12.7.9 - Build #12.7.9.8603

yes, it's registered under the client.

actually, when I open the attachment from the ticket, it shows like a picture as I shared

psbexcvm01:8081/.../download

pabely

The 8081 Port signifies HTTP Port, do you force HTTPS within Setup > General > Server Options > redirect HTTP Request to HTTPS ?

Is the machine psbexcvm01 resolvable from the Client machine ?

z128

this is setting

Is the machine psbexcvm01 resolvable from the Client machine ?

No sure..