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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Setting a Custom Field with Due Date Value
Hello, Does anyone know if it's possible to save a ticket's due date into a custom field on a ticket? I can see in a ticket where the due date is captured within a history update when it's changed, so I'm thinking it may be possible? I'm hoping by saving the due date value into a custom field, we will then be able to do…
Search for Client's Asset using the Rest API
Hello! Is there any way to get a list of Assets related to a Client using the client's ID or Username? I've read the documentation and couldn't find any information.
Guidance on setting up Out Of Office
Hi Team, I'm getting below error when setting up Out Of Office in WHD 12.7.13. Can you please guide? Screen is attached Thank You
Database schema available for WHD?
Does anyone know where I can find a database schema for WHD so that I can query tables in our MS SQL Server database? Thank you.
Tech view for Clients
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SQL 2022 Support
Hello, I am in the process of migrating most of our SQL servers to 2022, and am curious if there is official support for WHD working with SQL 2022 coming anytime soon, and if anyone has tried it out to see if/how it works? Thanks!
I want to download Web Help Desk Free Edition for CentOS
Hi all, I want to download Web Help Desk Free Edition for CentOS? It is that version available as free edition? How can I have access to download it? When I try the download link https://www.solarwinds.com/free-tools/free-help-desk-software always show me the Windows version. Thanks a lot for your help.
Is there a way to change the default columns available on "assigned assets" page of a client?
Currently when looking at a Client's assets in WHD, we only see 4 columns: Asset No., Model, Location, and Room. Is there any way to add columns to this view? Even if all assets don't have a "Network Name" or our internal asset number (the default Asset No is the Serial number) it'd be nice to include that in our…
Clicking the Asset or Client Info Tab Exits the Ticket
We have reported an issue to Support (Ticket #01383466) who is having a devil of a time trying to reproduce the issue. This issue cropped up several versions ago and hasn't gone away. At least two of our users consistently experience the issue. Myself it happens to only periodically. Web Help Desk will immediately exit the…
Upgrading from WHD 12.7.8 to WHD 12.7.12 errors out on updating database.
A little detail on how we are setup today. Application server: CentOS 7 -> running WHD 12.7.8 Database Server: Windows Server 2012 R2 -> running SQL Server 2014 SP2 Attempting to upgrade WHD to version 12.7.12 ultimately bombs with the infamous "An error occurred while updating the database: Please contact administrator"…