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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

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Tech view for Clients
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SQL 2022 Support
Hello, I am in the process of migrating most of our SQL servers to 2022, and am curious if there is official support for WHD working with SQL 2022 coming anytime soon, and if anyone has tried it out to see if/how it works? Thanks!
I want to download Web Help Desk Free Edition for CentOS
Hi all, I want to download Web Help Desk Free Edition for CentOS? It is that version available as free edition? How can I have access to download it? When I try the download link https://www.solarwinds.com/free-tools/free-help-desk-software always show me the Windows version. Thanks a lot for your help.
Is there a way to change the default columns available on "assigned assets" page of a client?
Currently when looking at a Client's assets in WHD, we only see 4 columns: Asset No., Model, Location, and Room. Is there any way to add columns to this view? Even if all assets don't have a "Network Name" or our internal asset number (the default Asset No is the Serial number) it'd be nice to include that in our…
Clicking the Asset or Client Info Tab Exits the Ticket
We have reported an issue to Support (Ticket #01383466) who is having a devil of a time trying to reproduce the issue. This issue cropped up several versions ago and hasn't gone away. At least two of our users consistently experience the issue. Myself it happens to only periodically. Web Help Desk will immediately exit the…
Upgrading from WHD 12.7.8 to WHD 12.7.12 errors out on updating database.
A little detail on how we are setup today. Application server: CentOS 7 -> running WHD 12.7.8 Database Server: Windows Server 2012 R2 -> running SQL Server 2014 SP2 Attempting to upgrade WHD to version 12.7.12 ultimately bombs with the infamous "An error occurred while updating the database: Please contact administrator"…
Should the "Search" Feature in the FAQ Module ALWAYS Return EVERYTHING?
On two occasions now I've reported what I believe is a BUG in the FAQ module, and each time the development team responds with an explanation that does NOT make sense, suggesting that the behavior of the FAQ module the way it is...is what customers want. I completely disagree, and think this is a good topic of discussion…
More than one match found for user
Hi I have this error when I try to loggin WHD More than one match found for user 'TechSupport' in account 1. (It an admin account) Can someone provide me wiwth help Regards
Setup of WHD on a server with NPM and NTA
Just got the Web Help Desk (WHD) software. I am already running the NPM and NTA Solarwinds software on a server. Will I have a problem running the WHD on the same server? This is the only thing that is running on this server.
Adding an image in a Note
Is there a way to add an image inside a note (not just a link to an image)? There are options when creating notes for Image (asks for url) and for Link (asks for url also). Could this be a bug?