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Setting a Custom Field with Due Date Value

Hello,

Does anyone know if it's possible to save a ticket's due date into a custom field on a ticket? I can see in a ticket where the due date is captured within a history update when it's changed, so I'm thinking it may be possible?

I'm hoping by saving the due date value into a custom field, we will then be able to do better reporting from the database level for due dates.

Thanks in advance.

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pabely

Do you want to save the previous due date, because the current one will be on column DUE_DATE_OVERRIDE on the JOB_TICKETS table?

Avadhut.Deshpande

We have a dedicated section on the ticket detail page to set or edit the due date. It is not possible to store due date in custom field currently in WHD

boley2131

I was looking to save the due date on any given ticket save action, specifically the ability to save the default due date.

boley2131

Thanks. It seems like this has been a long overdue gap based on review of previous forum chats. Are there any plans to add an enhancement that would allow this ability?

pabely

Do you want to keep the first and only Due date or all iterations of this over the life of the Ticket?

Avadhut.Deshpande

Hi Jamie ,

Do add it to the Feature Requests....thanks

boley2131

Honestly, I would take either at this point. Do you have any ideas?