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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WHD Installation
I am trying to install WHD and connect it to a local MSSQL Server DB,However this is the error i keep getting.
Have a client that cant add notes to his ticket. His account is fine in WHD. ?
user is unable to add notes to his ticket. His account is fine. usually when it happens the user has two accounts. 12.7.13 - Build #12.7.13.120
Is it possible to configure Automatic ticket escalation based sla configured?
I want to be able to to configure tickets to automatically auto escalate based time to the respective group levels and to the group managers.
I am logged into WHD as a client but I am unable to add attachments to a ticket previously opened. Has anyone else experienced this issue?
I created a ticket in WHD which is currently opened. I then went back and attempted to add an attachment. I can select a file to attach but the attachment is not being saved.
What SQL table are the actual Request Types names stored in?
What SQL table are the actual Request Types names stored in?
Improved password policy for version 12.8
In version 12.8's password policy, the minimum password length is 12 characters. Our WHD is synced with our Active Directory; our minimum password length is only 10 characters. Will the new minimum length in version 12.8 affect how our LDAP user logins?
Its Time to Vote for More Ideas!
As a group, we need to stay active in our use of the Web Help Desk Feature Request Area of THWACK. Recently I read the following idea that was posted about a month ago, only to discover there had been no less than 6 other posts over several years, requesting to have a feature implemented:…
I get an error when trying to have users respond to a survey
After logging in to answer the survey the following page comes up. Does anyone know what I need to do to fix it? <html><head><title>Error</title></head><body>Your request produced an error.</body></html> I am running webhelpdesk version 12.7.12
Client works for more than one company
We are starting to roll out the Company field for users profiles (clients in WHD). However, we have a user that works for two companies that are on the same WHD. Is there a way to assign two companies, or do we need to make two client profiles for that user?
Technician OOO flags terminating too early using WHD12.8.n releases
Is anyone else having issues with Technician OOO flags terminating too early using WHD12.8.n releases? Only seems to be an issue for me in Production where data has come from pre-12.8.n release. A vanilla install is fine.