Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
Newsroom
Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Error 400 - Request header is too large after upgrading [SOLVED]
After upgrading from 12.8.1 to 12.8.3, I got a Tomcat error 400, "Request header is too large" after installation. I needed to edit bin\Tomcat\conf\server.xml and add maxHttpHeaderSize="65536" to all four <Connector> tags.(two for port 8081 and two for port 8443) After restarting the WebHelpDesk service, it came up fine.
WHD reassigning tickets on its own.
We have noticed when updating a ticket, WHD will reassign the ticket to the tech below or above the assigned tech without anyone's knowledge. This happens randomly with no rhyme or reason. Any advice on to resolve this issue?
Changes Made to "Canned Response Templates" in Version 12.8.3
In Web Help Desk, the following changes were made to the "Canned Response Templates": https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-3_release_notes.htm#:~:text=Canned%20response%20templates%20can%20be%20split%20across%20request%20types%20or%20status%20types To be clear, I think…
Is there a Full List of "Ticket Attributes" Anywhere?
I have the need to display the value of the "PHONE 2" field that appears on Contact Records, in email notifications sent from Web Help Desk in Email Templates: I am aware of this Help Article that lists out the "Tags" that can be used: * SolarWinds Web Help Desk Help - Apply your tags in email and canned response templates…
Getting an error when trying to run report.
Hi All, Users experience the issue below when trying to run the report from the "Reports" screen. WHD version is 12.7.12. They are getting the following error. However, if we open the report and run it from within the Report Details screen, it will run successfully without error. Has anyone run into this?
Let's Get Real - the Out of Office Feature Doesn't Work!
Ever since the inception of the "Out of Office" feature under the Setup>Techs module, the feature just doesn't work. We are on the third or fourth version of Web Help Desk since this feature was added and to date it only ever puts a tech on vacation for ONE day at a time. If you program a tech to be off for a full week for…
Is there a way to Require both Location AND Company dropdowns?
At our company we have several different companies that reside at singular locations. I have searched the THWACK up and down and cannot find any info, but is there any way that I can require not only the Location dropdown within the "Details" section of our tickets but ALSO require a Company Dropdown in that same section?
Control the visibility of the request type
Can I create a request type that will be visible only to specific technicians?
Updating display names of fields
Does anyone know if the display names of the fields in WHD are pulled from the database or hardcoded? We want to use the Warranty Expiration calculated field for replacement date. We'd like this auto-calculated based on the purchase date. Since our warranties are often less than the replacement date, we may have a 3-year…
Anyone else seeing HF2 version reported as HF1 after the update?
Certain we completed the recent HF1 and HF2 updates correctly, but our WHD system still reports it's running version as "Web Help Desk Version: 12.8.3 - Build #12.8.3.2893-HF1". Did the versioning edit get missed with the HF2 code, or have we not updated completely? Can anyone confirm?