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We’re back with your quarterly dose of all things SolarWinds® Service Desk. In this live session, our product team will walk through the latest features released since our last update, including 360 Reports, and highlight some of the most requested enhancements—like the launch of Dark Mode. You’ll also get a preview of…
Hi, I need some help We've done the set up as instructed here (Intune configuration) but I'm unable to enable the integration. In the instructions it says i should have gotten a pop up to input credentials but that never happened.
How can tenants other than IT get access on the cmdb and CI
The "Suggestions for You" prompt is enabled by default and, at this time, cannot be toggled off --> Should have an option to turn it off. Redirect After Ticket Resolution Once a ticket is marked as Resolved, the system currently keeps the user on the same incident page. Ideally, users should be redirected back to the…
Hi all, Is there a way to filter the list of devices that come over from Intune through the integration OTHER THAN the computers/mobile devices check boxes at the bottom? For context, we have cell phones and tablets, but we also have android-based MS Teams phones that come up in Intune as well. I was hoping to filter them…
Hello, before I open a support ticket I was wondering if anyone else has issues with RSS/ATOM feeds on the dashboard. I have tried several different feeds with each causing the following error. "Error loading RSS/Atom feed" All of these feeds have been validated using the W3C validation tool. For testing I am currently…
Hello, We have several users getting incorrect item counts on the display of the same view. I'm guessing that deleted/archived items are being counted when they really shouldn't be. The total number of tickets that are visible are 3. The count shows as 14 should be there. I have checked and one ticket is linked to one…
Is there a way for you to run tasks assigned to different people simultaneously in a ticket? I am trying to create a ticket with a process that will be assigned to multiple departments but it would be ideal if the tasks could all be assigned right away instead of waiting for the first person to complete theirs as the tasks…
I would like to ask about the configuration of Department management to approve tickets when created in the workflow service catalog.
I added a field to a service request and I am trying to do an automation rule on it. I can't find the field (it is a dropdown)
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