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I want to set up the SD portal so the widget buttons I've created don't always open a brand new browser tab. How can I do this?
For instance, say I have an Access Request form that has an Access Category dropdown field and an Access Details text field, would it be possible to fill those fields by appending the values to the URL for the form? Something…
I'm trying to configure a process automation that updates Service Catalog tickets with a custom field (Ticket Title) and the Requester (I.E. "Hardware Form" becomes "Hardware Form - {{Broken Monitor}} For {{Tim Jones}}"). However, every time the ticket is submitted, it automatically updates the State to "Resolved" for no…
Looking through the email logs I can see delivery problems emails from the service desk are being bounced by Mimecast and anti-spoofing rules. Emails are coming from eu-west-1.amazonses.com rather than from our in-house exchange server. Has anyone else had this and how did they safely get around this?
is it possible to add a reminder notification for a purchase payment date (note the purchase is in the contract)
I have a problem that I think might end up being a feature request. When you relate items in SWSD (doesn't matter if it's relating incidents, changes, problems, whatever), this activity does not update the updated_at field for either related item, nor does it generate any audit log. This is currently wreaking havoc for…
I am making a Powershell script to add hardware items from a spreadsheet to Solarwinds Service Desk Assets. In making my test script, I try to write a test item via POST request to the other_assets.json with the following script, but I receive a 422 error. Can you please help verify I am providing the correct input? —…
Ser Name of Item or Related Service Technical Specification and Standards 1 Product Network Monitoring System (NMS) 2 Type Centralized Web-based Monitoring Solution 3 Deployment Model On-Premises (VM/Physical Server) 4 Quantity 01 (One) 5 Architecture Distributed Monitoring (Supports Pollers in multiple locations) 6…
I am looking for a better text editor or an ability to link to an external editor like MS Word. We are finding that many of our pre-existing word documents do not come over well when added to solutions module. We are also finding that when we attempt take a resolution to an existing incident and save that to the solutions…
We have about 240,000 ticket in our ITSM system. How long do you think the down time will be converting to ESM? How long did it take for yall to convert?
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