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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

ESM Conversion Times
We have about 240,000 ticket in our ITSM system. How long do you think the down time will be converting to ESM? How long did it take for yall to convert?
Appending Service Catalog Title with Requester's Name
How can I configure process automation to update the service catalog ticket title with the Requester's name? I tried using the {{requester_full_name}} variable, but the user never shows up in the title, it's just blank. Other custom fields work fine. Any ideas?
SSO The reply URL does not match the reply URL configured fo the application solarwinds.com
SSO works fine for desktops but we are rolling out mobiles, we have downloaded the app but we cannot get single sign on to work for our mobile devices. Microsoft throws the error. Is this because the mobile devices are outside the domain and therefore we are managing the reply URL and why is it referencing solarwinds.com…
Why am I unable to see my custom forms appear in my portal
I am currently configuring custom forms in SolarWinds Service Desk and I am experiencing an issue where the custom forms I created are not appearing in the Service Portal. The category is active, and the form has been attached to the category. I have also enabled the option for the form to be visible in the portal and…
PC Age
I am tasked with a PC age report. How is everyone accomplishing this task? API? Thanks
Asset reservation system solutions in Service Desk?
Web Help Desk had a reservation feature that allowed for assets to be reserved, checked out, and checked in. Has anyone come up for a workable solution for a loaner equipment reservation system in Service Desk?
Make "Assigned To" Mandatory on Resolution
Hi, Is it possible to make "Assigned To" mandatory on resolution? Regards, Jamie
SWSD API integration
Hi Need a help on API integration on SWSD. when I GET https://api.samanage.com/users.json it gave me 401 error. Need your help in this regards. we have a multi-tenant environment
How to Fetch Custom Ticket States & Priorities via SolarWinds Service Desk API?
Hello everyone, I am currently developing a bidirectional ticketing integration with SolarWinds Service Desk (SWSD) that supports full CRUD operations. For the configuration phase of this integration, I need to dynamically populate dropdowns with the available Ticket States and Ticket Priorities from a connected SWSD…
Adding Tasks to an Incident when Created
I see you can use the Process tab on a Service Catalog form to add a condition and actions to add Tasks to that Request but I don't see a way to add Tasks to Incidents automatically when they are created (I know you can manually go in and add tasks on that tab). Anyone know a way to automatically add tasks to an Incident…