Ser | Name of Item or Related Service | Technical Specification and Standards |
|---|
1 | Product | Network Monitoring System (NMS) |
2 | Type | Centralized Web-based Monitoring Solution |
3 | Deployment Model | On-Premises (VM/Physical Server) |
4 | Quantity | 01 (One) |
5 | Architecture | Distributed Monitoring (Supports Pollers in multiple locations) |
6 | Scalability | Minimum 1000 network elements (devices) & 10,000 interfaces |
7 | Supported Devices | Multi-vendor: Cisco, Juniper, MikroTik, Huawei, HP, Dell, Fortinet, PaloAlto, Linux, Windows, VMware, Proxmox, etc. |
8 | Protocols Supported | SNMP v1/v2c/v3, ICMP, LLDP, CDP, Syslog, NetFlow/sFlow/IPFIX, API-based integrations |
9 | Monitoring Capabilities | Device up/down, CPU, Memory, Disk, Interface Utilization, Errors/Discards, Environmental Sensors, Power, Wireless Radios, VPN,BGP/OSPF sessions |
10 | Alerting & Notifications | Customizable thresholds, multi-level alerts, integration with Email, WhatsApp, SMS, Telegram, Slack, MS Teams, Webhooks |
11 | Visualization | Real-time Dashboards, TopN reports, Auto-discovery Network Maps (with drill-down), Custom Widgets |
12 | Reporting | SLA reporting, Uptime/Downtime reports, Trend analysis, Capacity planning, Custom PDF/CSV exports |
13 | Security | Role-based Access Control (RBAC), LDAP/Active Directory integration, 2FA support, Encrypted communication (TLS/SSL) |
14 | APIs & Integration | REST API, Webhooks, Integration with ServiceNow, OTRS, Jira, etc. |
15 | Database | MariaDB/MySQL with Clustered/HA Support |
16 | Operating System Support | Linux (RHEL/Ubuntu/Rocky Linux/Alma Linux) |
17 | Browser Support | Web-based, supports Chrome, Edge, Firefox |
18 | Training & Documentation | Vendor-provided documentation, admin/end-user training, knowledge base access |
19 | Compliance | SNMPv3 security standards, GDPR-compliant logging, ITU-T recommended monitoring practices |
20 | Bug Fixes & Technical Support | must provide ongoing technical support to resolve issues and bugs. |
21 | Support Duration | must provide 24x7x365 Enterprise support for a duration of 1 years, both on-site and remotely |
