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Ser Name of Item or Related Service Technical Specification and Standards 1 Product Network Monitoring System (NMS) 2 Type Centralized Web-based Monitoring Solution 3 Deployment Model On-Premises (VM/Physical Server) 4 Quantity 01 (One) 5 Architecture Distributed Monitoring (Supports Pollers in multiple locations) 6…
I am looking for a better text editor or an ability to link to an external editor like MS Word. We are finding that many of our pre-existing word documents do not come over well when added to solutions module. We are also finding that when we attempt take a resolution to an existing incident and save that to the solutions…
We have about 240,000 ticket in our ITSM system. How long do you think the down time will be converting to ESM? How long did it take for yall to convert?
I know, I know, it is coming, but when? Ideally I would like to make a custom field we call "asset number" and chack that against the Asset ID entry in Active Computers within Assets so that our end users stop just typing PC or Computer in that field. Being able to match the number they put in with a known asset would give…
How can I configure process automation to update the service catalog ticket title with the Requester's name? I tried using the {{requester_full_name}} variable, but the user never shows up in the title, it's just blank. Other custom fields work fine. Any ideas?
SSO works fine for desktops but we are rolling out mobiles, we have downloaded the app but we cannot get single sign on to work for our mobile devices. Microsoft throws the error. Is this because the mobile devices are outside the domain and therefore we are managing the reply URL and why is it referencing solarwinds.com…
I am currently configuring custom forms in SolarWinds Service Desk and I am experiencing an issue where the custom forms I created are not appearing in the Service Portal. The category is active, and the form has been attached to the category. I have also enabled the option for the form to be visible in the portal and…
I am tasked with a PC age report. How is everyone accomplishing this task? API? Thanks
Web Help Desk had a reservation feature that allowed for assets to be reserved, checked out, and checked in. Has anyone come up for a workable solution for a loaner equipment reservation system in Service Desk?
Hi, Is it possible to make "Assigned To" mandatory on resolution? Regards, Jamie
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