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Currently I'm integrating the SolarWinds Service Desk connector to my product known as OpsHub Integration Manager, for integrating and migrating SolarWinds SD's entities like Incident, Problem etc. to the target ITSM systems like ServiceNow, Jira etc. Now for this I want to get metadata details for all the available system…
I am wondering if anyone has any issues with CI's being attached to incidents when they are created? I have my orion connection setup but i'm seeing online that the instructions to automatically map thru the self hosted integration is a bit different. My orion connectors are located under Discovery and assets, not in the…
I added a change request form because I wanted to have some kind of logic but it seems in the state I cannot use the change states although the scope is set to change any advice on how to acheive that ?
I am wondering how everyone is handling tickets that are open and being worked on by a technician. Meaning if a technician has a ticket open, is there a way to lock the ticket? or a notification that it's being worked on? Thanks
is it possible to add a reminder notification for a purchase payment date (note the purchase is in the contract)
I'm new here, so I apologize if I post in the wrong place. I have a question: How do I run an employee report? It's the end of the year self-evaluation, and I want to compile a report of all the tickets I've closed over the year. My company doesn't focus on the time spent on tickets or any other metrics; I simply want to…
Trying to get the license activation page to activate SEM at https://customerportal.solarwinds.com/, but it appears to be down. Just me, or…?
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
It seems that I can't see the change categories field is there ay particular setting I need to turn on ?
How can I keep all the out of the box service agents permissions and restriction but also make the service agent only see their own groups tickets i have already asked this question but it seems I can't reach it after the update
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