I am currently configuring custom forms in SolarWinds Service Desk and I am experiencing an issue where the custom forms I created are not appearing in the Service Portal.
The category is active, and the form has been attached to the category. I have also enabled the option for the form to be visible in the portal and marked certain fields as mandatory. However, when I access the portal as a requester, the form does not appear under the expected category.
Could someone please explain in detail the possible reasons why a custom form might not display in the portal even when it is active and attached to a category? Specifically, I would like clarification on:
- Whether the form must be set as default for the category
- If department or organization restrictions impact portal visibility
- Any other configuration dependencies that may prevent a form from displaying
I would appreciate a detailed explanation of how form visibility works in the portal and the common configuration gaps that might cause this issue.
Thank you.
