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CSAT Report – Part of the Report Series: Mastering the Art of Reporting: Your Essential Guide to Data-Driven Storytelling The CSAT, or Customer Satisfaction, Report is one of the most common and understood reports. In general, it’s a rating given by your customer. When we say "customer" here, it doesn’t have to mean…
Hello, I am struggling with getting an automation rule to run with keywords. Does anyone have insight as to what I might need to correct with my automation rule to get it to run? I have enabled regular expression(s) and disabled but no impact as to any Incidents created or within the queue. Any insight is appreciated!
Is it possible to specify the category and subcategory of the created SWSD incident from the alert trigger action in SolarWinds Platform (Orion)? Title and Description are of course available, but I tried to include Category and it only added my category name to the description of the ticket. I would like to be able to…
I seem to be having issues with SWSD where searching for certain incidents with a keyword that is in the title of an incident does not show up. This keyword works, the second does not. If I search for the second incident with wildcards on both sides, it works. Why does this happen and how can I fix this?
Notifications are no longer working. It will update only when I open the app and manually refresh my app. I have my settings turned on. About a month ago I was receiving alerts/notifications on my iphone. Now its not working at all. How do I get this fixed?
As the title says, I am wondering what to expect from the Teams integration in the next year. We have not rolled out the current integration as it's extremely limited and does not allow for chat or branding. We did a test run and users were overall confused and did not see value in the product. It was a critical check…
For context, I primarily work with Service Desk for Change Management documentation and ticketing. Despite having created custom fields that are set to be visible in Portal, added them to dynamic forms which are also set to be visible in Portal, and enabled the forms using dynamic rules these fields are not visible in…
Hello! Wanted to see if there is a limit to the number of automation rules SWSD runs or is compatible with..?
Top Resolvers – Part of the Report Series: Mastering the Art of Reporting: Your Essential Guide to Data-Driven Storytelling This report highlights performance based on the assignee/technician who resolved the most tickets within a given time period. It can be run for a specific team, category, or the entire organization.…
I can pull a list of our users from SWSD but I was hoping the data would have the user's status value. The "status" I am referring to can be found in SWSD > User details page and in the lower right hand corner there is State which looks to be either 'active' or 'disabled'. The "state" also appears in the upper left hand…
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