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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Create Incident API returning 404
I am trying to create an incident using the samanage api, and it's returning 404. I can fetch incidents with GET https://api.samanage.com/incidents, so I know my auth token is working. When posting to the same endpoint with the sample body in the documentation, it comes back with 404. I'm following the documentation…
How we can add custom fields for a user
I am unable to find the way to add customfields to a user in solarwinds servicedesk
Service desk emails specific to reply and not so jumbled
How do I get SWSD emails to stop being so messy. I want to see the reply, and if we have multiple and multiple replies, I want the exact reply right there without having to scroll through things. I get some SWSD emails which have no real usable information in there at all. We are admittedly a smaller shop, so we do get…
QR code is now generating as download.svg, now more difficult to print QR codes
Used to be I could click on the QR Code Print button for an Asset, right-click the "web page" that opened, save as a PNG image file, right-click the file and print. Now when I right-click the the web page generated from the QR Code Print button, the Save As option wants to save the QR Code image as "Download.svg", which I…
Change time of delivery for Daily Email Digest
Is it possible to set the time the "Daily Email Digest" email is sent?
Dashboard Satisfaction Survey Widget
I created a custom satisfaction survey and when I add the satisfaction survey widget to the dashboard, the widget states this feature is not enabled for custom surveys. Is there a way to enable this?
Audit tool for incidents/service requests
Is there a tool within SW to assist in developing and implementing an audit process to ensure that incident management and service requests meet established quality and performance standards?
LDAP
Been working on SWSD for a year now and this may be a ridiculous question but I have been searching around and I can not seem to find anything about using LDAP to sync AD into SWSD. I see it for the web help desk but nothing for Service Desk. It sure would be nice to have SWSD populate with AD information for supervisors…
SWSD not allowing login from Mobile device.
When attempting to log in to SWSD from the app on an iPad or iPhone, all we get is an error. It works fine from the desktop / Laptop. Why doesn't mobile devices work? This happens on cellular, WiFi, etc.
Internal Server Error using SolarWinds API for Process Integration
I'm using SolarWind's API in Process Integration to try and take a date from a custom field in a service request and set the incident's due date to it. Here's what I have: In return, I get an internal server error: Any ideas what could be wrong?