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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Need clarification on license info
Hi all, Need a clarification on purchased and used utilization under Service Agents.
how to change asset check in time?
Currently working with vendor on demo of software. I have been informed that assets check in after 24 hours of up time. That means if computer is only on for 8 hours per day computer will not check in until after 3 days. Can this be changed? Can you have a task that runs to update? I am concern about deploying software and…
Service Requests -- Generating incident using API and populating site_id & department_id from user input
I have a service requests that asks the user to provide some information in custom fields along with "Site" from a dropdown list and "Department" from a dropdown list. Once the request is submitted it will also create another incident filled with variables the user provided. I'm trying to have the newly generated incident…
Email routing for agents from external sources
I am having some issues getting my email routing correct. I want to have a CPG customer like a soft drink company or cereal manufacture send in a customer order for product. this would then come to the service desk from the email orders@.... Based on a specific email address I need it to route to a specific customer…
Difficulty provisioning manager field from Azure/Entra to SWSD
Seems to be a similar issue to: SWSD user provisioning via Azura/Entra has stopped working When attempting to provision users from Entra ID, string fields work as expected and Entra values appear in SWSD but the manager field never maps to "reports_to." Reports_to is assigned to manager in the mappings, and here is the…
How do I modify my service request form?
So, I just converted to ESM, which is great. I think my Service Request Forms are broken, why is there so much white space? I would like to know how to edit this so it looks more like a form on the page and not a white space with some stuff on the right.
API GET All Other Assets
Hi! I'm fairly new to working with APIs and am trying to write a PowerShell script to pull all of our "other assets" from our SolarWinds. We'd like to eventually use this API to mass update fields that are not available in the Update function within SolarWinds itself. I've been following the API documentation…
Assets Computer Report Enhancement - Looking for Beta customers feedback
Looking for Beta customers' feedback for creating additional computer insights analytics as part of Assets Computer Report Enhancement that is about to be released. Please reach me at: rinat.gil@solarwinds.com if it interests you. Looking forward to hearing from you. Thanks :) Rinat
Italian users exchange
Dear all, I'm searching for italian SWSD users to share experiences, feedback and best practises. If interested write to me. Thanks
Integration - Target Process via Zapier
Hello, We currently use SWSD for break/fix items & Target Process for bugs, enhancements and projects. Bringing a large amount of users into SWSD with licenses does not seem as feasible as we thought first and upon looking into it further discovered the integration option with Zapier for Target Process. Does anyone have…