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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Is there a way to use other than a wildcard or question mark under a filtered view, such as greater than or less than symbols?
Other these the only 2 options when filtering a view? I have a custom field that includes numbers and want to use greater than or less than a particular number. Is this even possible?
we are experiencing a problem when we post a comment, we get an error that says "Failed to Save" when we go back to the incident it will show the comment, but an email is never sent out. Have you experienced this what was the resolution?
Help needed with Service Desk API managing Comments
I'm working with a PowerShell script to interact with Incidents, Tasks and Comments using the REST API. So far Incidents and Tasks have been fairly straightforward, but Comments are giving me grief. It seems the sticking point I'm trying to solve is the "user_id" property in the request body. The doc says it can be a…
Expanded Text Area
Is there a way to have a text area display more than 2 lines when requesting a ticket? I would like to make it so a user does not have to scroll or expand the text area to read the dialog.
SolarWinds Service Desk Quarterly Product Update Webcast - March 5
Join us for the SolarWinds Service Desk Q1 2025 Product Update webcast on March 5, at 10:00 a.m. CT. Our product team will showcase the latest released features and enhancements, upcoming launches, and key investments planned for 2025. This session offers a unique opportunity to engage directly with our experts during the…
Power BI API - Where to find Rsolved_At and Closed_At in the json data.
In Power BI I'm using the Get Data and choosing the Web connector. I'm using using https://api.samanage.com/incidents.json as the URL. After providing my HTTP request header parameters and Bearer Token, I'm able to connect to the data. My question is where is the Resolved_At and Closed_At date/time values stored, I've…
Attachments in Service Catalog
Am I missing the option or is there no way to add an attachment to a service catalog item? I would like HR to upload a pdf that IT uses to further process onboarding requests. Thanks for any assistance.
CSAT Custom Report Not Working. Anyone experience this?
SHOWING BLANK ONLY
ESM Role Assignment
We just migrated from the ITSM to the ESM platform yesterday morning and the migration went very smoothly. Prior to the migration, we were utilizing AD security groups and rules within OneLogin for provisioning to automatically add users to a correct role. Now with the EMS, that does not seem possible. I do realize that…
Use tags in automation rule for change priority , or set service catalog priority
Any idea , how use automation rule with tags , need create automation rule based in tags for change the priority of incident , read the documentation but not found information or a way to set priority in the service catalog and when the user use a service catalog item cannot change the priority