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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Recent Discussions

Internal KB
How can I create an KB only my internal IT department? Currently there is not KB for end users or IT.
Is there a way to prevent merged incidents from being reopened?
We've been running into an issue where a merged incident is being reopened after a user replies to the original email notification. This causes the previously merged incident to start its SLA timer again, it doesn't show up in technician created SWSD views, and its unable to be merged into the same ticket again. When…
requesters view other requester tickets
Is it possible for requesters to have permissions to view another requesters ticket. Right now, they can only view the emails for communication. It would be nice if there is a way to have a requester place ticket and then allow another requester to view their ticket to view the entirety of the ticket information. Is this…
Change Calendar link not working in Outlook
Trying to add the Change Calendar link in Microsoft Outlook and getting the following error: Attempted via old Outlook, new Outlook, Outlook Online...
Service provider not showing in drop down list
in the service desk tool, we've added a new provider, but it is not showing up in the drop down tool. Can't seem to locate where this access right is applied.
Auto Assign an incident with Keyword
I created an automation rule with the Conditions, Keyword and in Actions to Update Record to Reassign to a tech. It did not auto assign to the tech with my keyword in the Subject line. This is a basic automation... Why is it not working? What am I missinhg?
Custom fields for computer assets
At the bottom of a computer assets there is a section called custom fields. How do we add a custom field to this section.
SWSD PowerBI data seems to be off?
Hello: I have the Solarwinds dashboard setup with our data and it appears that a bunch of tickets are missing. When we compare numbers in the dashboard on the actual site versus the KPI dashboard they are very different. Am I missing something on what it actually pulls in? Thanks!
Is there any way to merge an incident with another incident using the API?
Using the SolarWinds Service Desk API, is there a way to merge one incident into another, like one would do using the web UI?
Auto Create a New Ticket from an Existing Ticket
Good morning all, So this question was asked 2 years ago and a lot has changed since then. Are there any new tricks I should know before I attempt the steps linked below? Auto-create a new ticket from an existing ticket - Forum - SolarWinds Service Desk (SWSD) - THWACK