Use tags in automation rule for change priority , or set service catalog priority

tangocr

Any idea , how use automation rule with tags , need create automation rule based in tags for change the priority of incident , read the documentation but not found information or a way to set priority in the service catalog and when the user use a service catalog item cannot change the priority 

michael.clark

Hi there...the priority for tickets is a global setting however, you can use custom fields for Impact/Urgency and use automation rule to set the priority based on Impact/Urgency.  

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/automation-rules-setpriorityusingobjectcreatedttrigger.htm