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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

URGENT!!!! - What does task Run = mean in action rules...Please help
URGENT!!!! - What does task Run = mean in action rules...Please help @typhoon87 @mr_typhoon @kellytice
Restrict ticket visibility till the approval is complete.
Restrict ticket visibility till the approval is complete. I have a process where.. The ticket goes through an approval process and lands in the assigned group, But the problem is When the ticket is raised and still in the beginning phase of approval it gets assigned to the tech group. Can this is halted till the entire…
Seperate authentication methods for clients and techs
Web Help Desk Version 12.5.2 - Build #12.5.2.84 Is it possible to use different authentication methods for client and tech accounts? Within the General -> Authentication settings we would like to use SAML2.0 auth for tech accounts whilst allowing client accounts to use "Web Help Desk" authentication. Obviously if we just…
Trigger Action Rule on Approval Step
Is it possible to trigger an action rule on a specific approval step of an approval process? Once a ticket has received final approval I would like for it to be auto-assigned to our bookkeeper (a tech) for processing. Any ideas?
Is it possible to block any type of edit if the request is still not "Approved"
The ticket is ofcourse visible to the defined tech group or assigned as per load balancing but now the ticket is editable or atleast the note is editable.. Can this be disabled and only way it can be edited is only after the approval. Please guide me if possible. @typhoon87 @kellytice
Closed by: Tech name?
Hi All I'm trying to put together a report or a query for tech metrics over a time period. Does anyone know how I can extract data on closed tickets by tech? The only place I can see any reference to who closed a ticket is in the history window where the status is changed to closed. TIA Rick
How do I keep one Request type in all the tech groups.??
How do I keep one Request type in all the tech groups.??
Can the default WHD Ticket refresh be changed?
Is there a way to change the default Ticket refresh to 5 minutes as opposed to disabled?
Multiple notifications when using API
I'm using the API to create new tickets. I have EmailClient=false and EmailTech=false. For these tickets, I am both the client and the tech. I have the Tech Group configured so that it does not force email and there are no Default Selected E-Mail Recipients. The ticket history does not provide any information to indicate…
CAS 2.0 SSL Validation Failure 12.7.1
Server/host: Windows server 2019 CAS 2.0: Remote server Database: sql_server Traffic is behind F5. Note: This is a test environment, and the settings here are mirroring the production environment. Below is part of the error I pulled from the logs. ERROR [2020-03-04 10:26:10]<http-nio-8081-exec-6>…