Get the latest news about SolarWinds Web Help Desk (WHD)
Hi all, It seems from as far back as 2014, people have been asking for some documentation to be able to correlate the database tables with the fields, as far as I can see, nobody has been able to track anything down. Like many others, I'm trying to setup some custom reporting and and spending lots of time simply picking…
Hi, can someone explain to me how to set up the web help desk email side of things for the tickets please, stuck! thanks in advance! :-)
When a user is creating a new ticket, is there a way to autofill the Request Type? It is always empty, so the user needs to select one before they can type the Subject and Request Detail. Thanks.
My institution has been using Web Help Desk for several months now and the self-service ticket is great but for one thing: clients have to browse through the request-types to find the correct type and sub-type for their issue. Given that we provide a wide range of services it can be difficult for clients to find the…
Hello Guys, Can someone guide me how to generate forms in Webhelpdesk. Meaning.. I need to fill out the fileds and print it to generate a PDF. Downloadable. Regards Aakhib @j_a_catlin @kellytice @typhoon87 @mr_typhoon @percyplant
Hi all our clients get an "Error Unauthorized Request. We're sorry you are not allowed to view this FAQ" message when trying to view newly created FAQs. Old FAQs open ok. The new FAQs have Audience set to Everyone
I am not assigning one particular request to any tech group. I am rather choosing the rules to assign it to the technicians and grouped them under a department so each one can see the tickets. But in this the problem is If the ticket is assigned to tech 1, and at level one there are tech1,tech2 and tech3. and level 2 I…
I didn't find approval process in the free version. Is there any way to enable the feature, I want to do a test on the feature to see if it could fulfill our request.
The WHD team is happy to announce that the release candidate is available for 12.7.2 Service Release and available for customers to download from the customer portal. To review the release notes, you can locate those here. Reminder, release candidates are fully supported by our support organization if you encounter any…
When anyone in our organization responds to a ticket update via email it web help desk is opening a new ticket. How do I fix this?
It looks like you're new here. Sign in or register to get started.