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Web Help Desk (WHD)

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Recent Discussions

SQL report to show voting explanation history
Anyone have a report created where they can see voting explanation on tickets? I know it has to be a SQL report and I've started creating, but wondering if anyone has already got something created. Thanks in advance!
Change Management Process in WHD
I am looking to build a multi-approval process within WHD. I would like the requester to get the change request approved by their department manager first and once it is completed then it goes to the Network Administrator to scope and document the process. Once that is complete it goes to a CAB for final approval. Does…
Ticket Assigned Email to Requestor
Is there a built in email template that will send an email to the requestor when a ticket has initially been assigned or re-assigned to another tech so the requestor knows who is working on their ticket? I created an outgoing email template when the Status Type is Assigned but it generates this email to the requestor every…
inventory reconciliation
I've like to have inventory reconciliation by room at each site. In an ideal world, I would take my smartphone and take a picture of the barcode to update the inventory, it would use my GPS location to identify my site/room (make a suggestion and allow me to modify it).
Issues with WHD 12.7.2.30
DEBUG [2020-05-11 14:21:34]<https-jsse-nio-443-exec-5> id = null selectedValue = 20000 labelsDict = {40000 = "Error"; 10000 = "Debug"; 30000 = "Warn"; 5000 = "Trace"; 20000 = "Info"; 2147483647 = "Off"; } DEBUG [2020-05-11 14:21:29]<https-jsse-nio-443-exec-4> id = null selectedValue = 2147483647 labelsDict = {40000 =…
Direct external link to FAQs page(Web Help Desk)
I am trying to create a direct link to the FAQs page externally however the last part of the link (which are numbers) seem to change frequently, any help with this would be much appreciated.
Authenticating with the application API key in powershell
Following the documentation, I have a application API key, but when I use it in my script, I get "Authentication required" error. Invoke-RestMethod -Uri "https://helpdesk.com/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets/1?username=admin&apiKey=j9akl21876djaihKIJJNWsedopvj" -Method GET I tried it without the username and I…
Database Schema Documentation
Hi all, It seems from as far back as 2014, people have been asking for some documentation to be able to correlate the database tables with the fields, as far as I can see, nobody has been able to track anything down. Like many others, I'm trying to setup some custom reporting and and spending lots of time simply picking…
Web Help Desk Email Setup
Hi, can someone explain to me how to set up the web help desk email side of things for the tickets please, stuck! thanks in advance! :-)
Request Type autofill
When a user is creating a new ticket, is there a way to autofill the Request Type? It is always empty, so the user needs to select one before they can type the Subject and Request Detail. Thanks.