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Web Help Desk Email Setup

Hi, can someone explain to me how to set up the web help desk email side of things for the tickets please, stuck! thanks in advance! :-)

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justin.gray

Here's a good starting point: SolarWinds Web Help Desk Help

What are you using for mail in your environment? Self-hosted Exchange, Gmail, O365?

You need to start by setting up a dedicated inbox to monitor, then point WHD to that inbox. Specific server settings depend upon the platform where your inbox sits.

tchamp88

Hi Justin,

Thanks for replying, I am using 0365 business essentials

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justin.gray

Under Setup > Email, you'll configure both the Incoming and Outgoing mail accounts. Point both to the shared/monitored Helpdesk inbox you've created.

Microsoft has posted O365 server settings here: Server settings you'll need from your email provider - Office Support

Plug those in as needed and you should be good to go.

radonichp

Hi I'm, wondering about settings that would be needed to integrate this with gmail?

Thanks