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Hello All, I have installed Web Helpdesk and I am able to receive emails and the ticket is being created as expected. However I am unable to send email from Web HelpDesk. I am receiving the following error when using the standard port 25: Encountered error while attempting to send email: javax.mail.SendFailedException:…
I know that built-in LetsEncrypt (LE) support is beginning to get on the radar (everyone, please vote for it), but I'm embarking on an attempt to do it manually with my macOS-based WHD server. I've successfully implemented LE on a few macOS and Windows servers so far, so I'm familiar with the HomeBrew installation, certbot…
Back in June I was installing the software agent used by the Help Desk Web App to monitor and acquire information about my computers in the network. Sort of I didn't liked because when installed in my Mac that agent was so sticky an annoying that I decided to factory reset my computer to get ride of it. Then I noticed…
Is there a way to reroute a ticket so it keeps the same request type? We are thinking of creating a new request type called admin for techs that would be a request type that could route tickets. Anyone else have this issue? we keep getting escalation errors so i think it is setup incorrectly.
We have a user with an approver role who was unable to login. One of our techs deleted the user's account and created a new one to try to resolve the issue. Now the user can login but is not getting approver emails. The original account had the user's middle initial and the new account does not. I updated the approver roll…
Is it possible to grab specific text within the subject or body of an email generated WebHD ticket and place it in a specific field with in the ticket maybe using an Action Rule? So as example, if in the body of the email they enter Supervisor: Mary Smith, I would like to be able to grab "Mary Smith" and maybe change the…
How do I alert the techs when the ticket is in queue or any update on the ticket. I need your insight if someone has come across a requirement or possible trick to alert or notify the tech when the ticket is assigned or updated or modified in the webhelpdesk.. I am not talking about the email notification, I am talking…
Hi, I'm new and our school district uses Web Help Desk for inventory and problem ticket tracking. With COViD I am working on creating a way for student to enter tickets for the chromebook devices that need repair. I was thinking that I could use the client profile department field set to student to set the request type as…
Looking for a way to mass delete thousands of tickets with a close date on or before 8/1/2020. I can do the search etc, but don't want to go page by page, 100 tickets at a time to delete them. Is there a one time rule/action/script that can be run manually to delete all tickets that fit the criteria above? I see similar…
Hi All, I must be missing something simple. I'm just trying to run a report on tickets that haven't been updated in 10 days. I don't see an attribute or category that accomplishes that. Can anyone tip me off on how to run one? Thank you
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