Get the latest news about SolarWinds Web Help Desk (WHD)
Hi, is there a way to quickly pull a report or see a total number of hours that accumulated for tickets under a parent ticket? In any ticket you can see the total hours logged under 'Notes'. It would be really helpful to be able to see this. I'd love to be able to tell other department managers that their implementation of…
Hello, Does anyone know how SolarWinds defines an "asset type" ? I have tried entering laptop and desktop and leaving it blank but keep getting the below message in different flavours! "Line 2: Asset Type is a required attribute for new records.<br> {'BAL10465', '', 'Dell', 'Optiplex 9020 AIO', '', '', 'GRN16Z1', '',…
Good day. We are also going to migrate our current Web Help Desk system (deprecated CentOS) to a new server (Windows Server 2019). Our management group wants to initially do trial runs of the migration process to test it, so we don't want to deactivate our license on our current production WHD server until we are ready to…
Is there a way to get information about Change Advisory Boards and Approval Processes that have been applied to tickets from the WebHelpDesk REST API? At `/ra/Tickets`, I can see an attribute for `needsApproval`, but that's the all the information I can find. I could also filter using the "Pending Approval" status as a…
We are getting this error after following all the instructions on the site. We switched from an in house Exchange server to M365 Exchange. We cannot get by this error: 451 5.7.3 Starttls is requiered to send mail BL1PR13CA0211.namprd13.prod.outlook.com I am concerned about the speed of the support desk at Solarwinds on…
Hello, I was having an issue where I had some duplicate clients so I did a quick Google search, for some reason given my years of not finding answers this way. To my surprise, I found an answer, on the first page even! The below support page is what came up.…
To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page WHD 12.6 has shipped and we're hard at work building the next release. Here's what we're working on, in no particular order: * iOS Application updates (create Ticket, re-assign ticket) * Modern authentication support for WHD with Office 365 * Client…
We are looking for the WHD to only send us an email notification when the ticket submitted is Critical and auto assigned to the tech. All others tickets we wish to turn off the email notifications. Any ideas how to perform this?
AHs anyone seen clients radnomly deactivate and create a second account? We have recently started seeing users with two accounts, one active and one inactive. When you search for the user on the active one comes up even if the search included inactive users. The only way the accounts can be seen is by searching for the…
Any chance there is an option to add some additional functionality to the "Reservations" portion of HDM/WHD? We've found, particularly because of COVID, that the reservations portion of HDM is beneficial but lacking in functionality. The ability to have the system email a tech/manager about a reservation being created…
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