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Good afternoon, Is there another possibility for the 2 factor authentication besides Okta/Google ? Kindly regards, Jelmer van der Kist
I would like to change the displayed fields in linked tickets currently the only available columns are "No.", "Date", "Status", "Client", & "Request Detail". I would like to change client our for assigned technician. Preferably, I would like to see both,
I would like to block attachments from emails to WHD smaller than 5kb. Search the forums and couldn't find an answer to this old question. Please help
We upgraded from 12.6.x to 12.7.5 last week. It messed up some of the unordered lists and list nesting. When I go to the "View Source" view to fix articles and try to add a carriage return it saves my FAQ instead, making it very hard to edit. Anyone else have this problem or know how to at least fix the carriage return?…
Hi, I inherited the management of six WHD instances where the organisation let the users essentially manage it themselves outside of upgrades ie managers can add their own new staff, have visibility of all tickets etc. One of these instances has 30 admins compared to 3 for all of the others. Is there a permission or a way…
There was a post on this 6 yrs ago but isn't helpful for my problem. WHD was working great, then all of a sudden Techs and Clients couldn't login. I had to manually change passwords for Techs so they could login - which is weird because we're using LDAP. We used to be able to login using our AD login information, but now…
My organization is currently looking to update our WebHD. We are currently at version 12.6 and will be updating to 12.7.5. One question I had for this upgrade is the following: If we update to the most recent version straight from 12.6, would we have to revert back to 12.7.2 in order to enable FIPS if we decide later that…
Hi! We would like to incorporate the Customer Satisfaction Survey in our ticketing process, but were wondering if the survey results could be anonymous? Thanks!
Is there a way to change the font color on text that you have added a Background Color to the field, such as "Request Types" that I have created? Some of the text will change color to white from black, and then some of the colors such as neon green or gray. Is there a way to change the text back to black for those light…
I've seen quite a few posts asking this same questions, but with no response. Is there a way to export searched assets to excel, but without every possible column? Exporting as a PDF does this; however, I would like to be able to manipulate the data for reporting purposes after the fact. Does anyone have a workaround for…
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