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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Excel and PDF attachments will not open
Click them and nothing happens. Win10, Office 10. WebHD ver 12.7.4. Anyone have suggestions for a fix? I tried going into my computer settings and changing default properties and also in Excel to change some properties that were recommended in the dreaded 5 years ago posts but no go.
After upgrading to 12.7.6 random emails are stuck
Since upgrading to 12.7.6 about 10% of our emails are getting stuck in the "delayed action" table. Clearing it out does nothing, changing the email settings do nothing. Since support isn't answering emails or the phone I figured I'd try here. Has anyone else seen anything similar? We get the below log entries every time it…
WHD doesn't recognize cert when using FQDN
I generated two certificate requests for the web help desk server. One for the host server and the other for WHD which is running on it. I submitted both to the certificate authority and received the new certificates. Using portecle, I was able to create a new keystore with the proper certs and key pair. When I try to…
"You Have Entered an Incorrect Password" While Editing User Accounts v12.7.5
Hi all, My organization just updated to version 12.7.5, and while I was going to edit a user account (I was giving them admin access and reactivating their account) there was a field that said Current Password at the bottom of the page. I entered my password, and when I clicked save it errored and told me that I had…
12.7.6 Release Date
Hello, Technical support mentioned that a date field bug will be fixed in version 12.7.6. However, they were uncertain as to when this version will be released and recommended that I submit an inquiry here. Does anyone have a release date for version 12.7.6? Thank you!
WHD mobile app does not connect after update to 12.7.5
After updating to 12.7.7, techs get one of two error messages. Error, Authentication Needed Invalid Credentials.
WHD Version 12.7.4 Request Types out of order
Upgraded to Version 12.7.4 and now all service request types are out of order. I manage 2 environments, this occurred in both environments after the upgrade. Has anyone else experienced this and how can i resolve it?
Ticket Tasks are going in as urgent
Not sure why but Ticket tasks are now going in as urgent even though I have them set to low in the parent ticket and even tried setting them low in the tasks and Process action. Any suggestions
Database query
I have a project where I want to pull data from the helpdesk database. However I am not very familiar on what tables I need to check to pull this data. Below is an example of the data I want to pull for helpdesk ticket status and history.
2 factor authentication
Good afternoon, Is there another possibility for the 2 factor authentication besides Okta/Google ? Kindly regards, Jelmer van der Kist