Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Database query

I have a project where I want to pull data from the helpdesk database. However I am not very familiar on what tables I need to check to pull this data. Below is an example of the data I want to pull for helpdesk ticket status and history.

Find more posts tagged with

Accepted answers

All comments

dustin.jeffers

To simplify my request is I want to get a count of the ticket by the priority and if they were closed on time or not.

leos

General related question for everyone, if not using the Reporting feature in WebHD, what software are you using? Do you link directly to the WebHD SQl tables to pull what you need? I assume that is what they mean saying use WebHD API to get what you need?

FormerMember

You can connect PowerBi to WHD database for reporting

FormerMember

You should be able to get this from the built-in reports.

Row Category = Priority

Column Priority = On-Time status

Table Data = Tickets

This should show something like this