Get the latest news about SolarWinds Web Help Desk (WHD)
As an example, I have a single custom field "SelectOne" with 4 selections possible "A","B","C","D". In my advanced search I want to pull back all tickets with an C or D in SelectOne custom field. The only criteria option of "is" so must be an exact match to a single value. It appears the Advanced search lets you add…
Hi friends! I had the free version of WHD 12.7.4 installed Found information that there is version 12.7.6 with fixes. Then downloaded and installed the new version, however did not notice that this is not a free version and now I am seeing the 14 days Trail version message. I use WHD too little for a paid license and would…
* We generated a report from an advanced search of "subject" * We generated a pdf * pdf showed "notes" for ticket if the ticket had notes. * we updated all tickets without notes to include note * We generated a pdf - none of the notes included today show up in report. Suggestions?
Some of our users are reporting that when they select "Add Note" in the email notification that they receive, a new ticket is created. The way it works for most of our users is that if "Add Note" is selected, the web help desk attaches the emailed response to the existing ticket as a note. Has anyone experienced this,…
I started to download 12.7.6 today and received this pop-up message: Server for Windows 64-bit, Warning- A rare DB migration issue has been detected in version 12.7.6, effected customers should contact support. A hot-fix will be soon be ready I don't see a hot-fix. Should I wait to upgrade?
Updates for WHD have been trickling out from solarwinds at a pretty slow pace for the past several years. Will there ever be a new release? The cost for software support is pretty high to only get security fixes. Thanks for any info!
Trying to figure out how this works. Using a Sample Report "Average Open Time this Month". The Chart Metric radio selection is "Avg. Open Time". Not sure what this means. The resulting report give a bar chart with a legend that has all "Status" categories, and shows Hrs:Mins for each Status Category for each Technician. My…
Hi all, I am having issues with Discovery engine not discovering any machine with Windows 10 version 2004 onwards. In event viewer on a machine that gets missed I get the message 'The server-side authentication level policy does not allow the user ... from address ... to active DCOM server. Please raise the authentication…
Hello all. I have noticed that recently the location field in our WHD has IP addresses listed. I have no idea what flag has been turned on, but I would like to NOT have IP addresses in the locations - only the ones I manually created. Any advice would be appreciated. Thank you - INFO: Web Help Desk Version 12.4.1 - Build…
I am running 12.6 - Build #12.6.0.738 and at least once a day I get an error for 1 out of the 3 Incoming Mail Accounts that are all set exactly the same with imap gmail with SSL Port 993 saying Authentication Failed. But the password is entered correctly and it will work most of the day but at random times fail. I have the…
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