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Hi, We recently upgraded from MySQL 5.7 to MySQL 8.x (as well as upgrading to WHD 12.7.6). Since these upgrades, we're consistently encountering the following error when we attempt to backup the WHD database: mysqldump: Error 1412: Table definition has changed, please retry transaction when dumping table…
WMI discovery is mixing up serial numbers and host names. You will note in the attached image both entries have the same serial number there are more and more of these
I am interested in if it is possible to make an extension, plugin, widget (whatever you want to call it) to add functionality to Web Help Desk without modifying the core code base. I want to build a custom dashboard and know HTML, CSS, JS, and SQL, etc. I can do this as another application that reads from the same "whd"…
Can anyone point me towards information about migrating my database off of a SQL Cluster and back to a single instance of SQL Standard?
Anyone know a way to sort by 2 columns on the ticket list screen? I know you can click the header of a column to sort that way but we want to sort on 2 columns.
Hi All, I am trying to create a user account for a student tech user who needs to be able to see only the tickets assigned to them. A lot of times there are tickets with sensitive info that we do not want the student tech to have access to. I have tried limiting their permissions to almost nothing but they can still access…
I see how you an import a file to populate a custom field but is there a way that I am missing to auto import or link directly to another table to display data in a custom field? Or do you just have to run an outside import directly into the WebHD custom fields table?
I recently started using WHD and I am having an issue. When my client either creates an account by emailing the help desk, or clicks the forgot password link, they get an email with a link to change their password. However, when they click on this link, They are redirected to a blank page with the WHD logo. How do I fix…
Can I assign a Client for a New Ticket with Data in the Subject line of the email? Specifically Fname Lname?
Has anyone created a report that will display a table with the subject, work time, company and assigned tech? Been trying to get this going and its the only thing I cannot create or get working. I know the subject field is not available in the reports but I do not understand why not. any help is greatly appreciated
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