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With Google's transition from less secure apps to OAuth on March 14th 2025, Gmail authentication seems to be failing. Transition from less secure apps to OAuth - Google Workspace Admin Help The WHD Guide mentions setting up an incoming email account with OAuth but no way to configure the outgoing account. I wanted to see…
We are working with the WHD API to integrate with some other processes via a web-based form. Calling the api leads to CORS errors. I have found a way around this by changing the web.xml file here.... Program Files\WebHelpDesk\bin\webapps\helpdesk\WEB-INF ...and adding this (testing): <filter>…
Hi All, Attempting to send an email from WHD, it errors with: Could not send e-mail to user <user@email> due to the following error: Graph API email send failed: {"error":{"code":"ErrorAccessDenied","message":"Access is denied. Check credentials and try again."}} Can someone please help with this I have added my internal…
I've looked and maybe just not had good luck in finding it, but does anyone know if there's an SQL Stored Procedure or Function that comes with Web Help Desk that can be used to initiate the merging of tickets in the dbo.Job_Ticket table like what can be done using the "Ticket Merge Feature" that is visible in the GUI…
Just upgraded to 12.8.5 and can longer create new clients by email. Option to do so is enabled (See images below), attempted to toggle the option to no but auto corrected back to yes. Tested with multiple email accounts. Working with @jholzhey_bu
hello I am installing the Observability Advanced for Enterprise - Subscription Lab License Attach (Solarwinds-OOAE-2025.1.0-OfflineInstaller) to perform my labs, in the installation process it reaches 86.3% and does not advance, please some suggestion
Hi all! We'd like to require creating new tickets in the portal, partly for routing and categorization and partly because some tickets require forms to be completed. Once the ticket is created however, we'd like to to allow staff to update tickets via email. Is there a way to prevent new tickets from being created via…
Just like the apparent "duplicate message" issue, this began the very day (I checked) that we switched to using OAuth for outbound email. What I really don't understand is that this is an issue with INBOUND messages. Basically, where Inbox messages used to be moved to Delete Items after processing into tickets, they're now…
I am a user of the Free Webhelpdesk and we are using an outdated version, We need to update it but need intermediate who to follow the suggested path. I used to have access to the downloads centre but that was years ago. I specifically need 12.7.7 and onwards. I thought we could get to the customer centre but I don't seem…
I am writing this in hopes that it may help someone else who runs into the same issue. I decided to upgrade my Windows-based WHD to 12.8.5.108 today. The installation went smoothly until the first login, when it attempted to update the database. It tested the connection successfully; however, when I clicked next to start…
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