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I see that I need the Default Incoming Mail Account for functionality, or at least I can't delete it, or leave it unconfigured. I'm struggling with the fact that there is a "Request Type" requirement when configuring it. Our department handles all Request Types. So I'm curious. I noticed that I don't need to create a new…
Is there a way to prompt the tech to ask a series of questions if a specific priority type is selected? For instance, if we select "critical" as a priority type, can WHD prompt the tech to ask a series of questions that won't be visible to the client within the ticket?
I have yet to find an answer for 2 questions. 1). How do I set up Solar Winds SEM to ignore some Network Node events? 2). How do I delete some Network Node Events from the Solar Winds SEM total count? Thank You for any help.
I was recently working on a teacher's ticket and I tend to use the "Save & Email" button, which appears to generate emails to the creator. Apparently, the teacher was replying to this automated ticket email with answers, but I don't know where that reply email landed. It did not appear within the ticket notes or anywhere I…
Heyho, started freshly in a IT Department, where a WHD is installed on a CentOS with Tomcat and WHD is running on that machine. Now some guy thought it would be funny to try to login as an Admin-user, I got a tech account left but I cant reset the Admin Account with the tech. I have basically zero knowledge about Linux and…
Does anyone have a way to create a report of Tech Groups and Level memberships? I've been copying from the screen and pasting into Excel, which requires a lot of cleanup - thinking there must be a better way. Thanks in advance! -Vicki
Hi all, Namaste! was wondering if any of you ever encountered following error while sending an e-mail ticket responses to a user. Doesn't happen with all - but just few. I don't think they receive any response from us on their end. Is this something anyone can help with.
Hi Everyone, When I attempt to embed pictures into Help Desk FAQs I only see black crosses (as pictured below). I believe that the reason why embedded pictures are not showing is because the file host that I am using (Office 365 > OneNote) only supports secure http (https)! There are http file hosts available, such as…
Is there any built-in way for another tech to receive ticket update notifications when the assigned tech is on vacation? It looks like the Backup tech function only works if a ticket is escalated to a tech (at least how I read it). I want a way to make sure ticket updates are seen and responded to on tickets assigned to…
In the Service Desk Service Catalog while modifying an existing catalog item: Has anyone had issues deleting the variables used in a dependent drop down? Unfortunately, I deleted the dependent dropdown field first and now am unable to delete the variable used in that dependent drop down. I've attempted to associate the…
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